New Job Opportunity at Plato Consult
POSITION: Call Centre Agent – INBOUND
JOB PURPOSE
A reputable multinational telecommunications company is looking to hire call center agents. The chosen applicant will be responsible for leading and developing the team to provide a world-class customer experience. He or she will assist clients by evaluating requirements, answering inquiries, resolving difficulties, completing requests, managing databases, and determining eligibility. The position reports to the Team Lead.
Role-specific
- Respond to inquiries by clarifying desired information; investigating, locating, and supplying information.
- Problems are resolved by defining difficulties, troubleshooting and diagnosing, implementing remedies, and reporting unsolved issues to relevant authorities.
- Responds to queries by clarifying desired information, executing transactions, and forwarding client requests.
- Sell extra services by identifying opportunities to upsell accounts and explaining new features.
- Maintains and improves quality requests by following standards and guidelines and advocating enhanced practices.
- Updates job knowledge by reviewing updated product specifications and participating in educational programs.
- Maintains communication equipment by reporting issues.
- Fulfill the organizational objective by completing associated results as needed.
Required Skill or Experience
- Requirements: – First degree/HND – Post-national service experience – Customer service or call center experience preferred – Person-specific
- Excellent communication abilities.
- Customer-centric.
- Strong attention to detail and active listening skills.
- Data Entry Skills
How to Apply for this Job Opportunity at Plato Consult
Please email CVs to: cv.platogh@gmail.com.
Closing Date: August 10, 2024
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