June 7th, 2022 at 12:41 pm
Manager, Product (E-Commerce) at MTN Ghana
Responsibilities
- To begin with, Work closely with line manager to develop and deploy E-commerce product roadmap, in line with the overall Group strategy, and ensure appropriate prioritization of projects is undertaken
- Secondly, Conduct extensive market and region research and create realistic user stories for solution optimization
- Thirdly, Customize group provided product design in line with OpCo specific local nuances
- Then, Benchmark local/region best practice to identify and propose appropriate pricing for products – develop proposals to amend products pricing in line with country level nuances
- Also, Monitor revenue and cost for the product portfolio to maintain profitability as per organization strategy and business plan
- Furthermore, Collaborate with the CVM to develop & analyze loyalty/reward programs for sellers
- Moreover, Use relevant metrics and measures to monitor existing loyalty &reward programs
- More so, Collaborate with Marketing to identify partners to drive the rewards program
- Additionally, Support function wide transformation initiatives. Elicit inputs from relevant parties, when required
- Bersides that, Perform evaluation baseline of Service Level Agreements (SLAs) and KPIs
- Most importantly, Monitor & Analyze traffic loads and in MoMo Grow system & platform capacity
- Afterwards, Capture Voice of Customer through CSAT surveys, product reviews, complaints etc. Other tasks and duties, as assigned
- Last but not least, Comply with the set governance mechanisms, under supervision from the functional lead
- Finally, Evaluate the efficiency and effectiveness of E-commerce Product strategies and propose offers for improvements
Qualification Required & Experience
Education
- A University Degree in Computer Science, Engineering, Commerce, or a related field
- A Professional qualification in a related field is a plus.
Experience
- Minimum 5 years relevant experience in a similar position with at least 3 years in a supervisory role
- Experience in E-commerce, Fintech, banking is preferred
- Experience working in a global/multinational enterprise with a good understanding emerging markets is preferred
Knowledge:
- Knowledge, understanding and experience in Industry 4.0
- Knowledge and experience in mapping customer journeys to pre-empt typical demands
- Product design and customization
- Also, Product pricing
- Loyalty rewards and offerings design and disbursement
- Product operations
- Product strategy and roadmap implementation
- Quality of Service
- Product performance
- Lastly, Wireframe and use case design
Physical Skills/ Competencies:
- Ability to manage own time and workload and juggle conflicting priorities
- Demonstrate evidence of influencing and coaching skills
- Professional approach with a can do attitude
- Courage Skills- Manages self and team performance, good conflict management, takes and manages accountability
- Energy & Drive – Innovative, Takes initiative, result oriented and develops self consistently
- Interpersonal Skills – Leadership, customer centricity, collaborative and coaches & develops direct reports
- Personal Skills – Trustworthy, integrity and ethical in dealings
- Operating Skills – Ability to focus on priorities and plans, manages and monitors work effectively
- Organisational Positioning Skills – Good written and verbal communication, presentation skills, commitment to the organization
- Strategic Skills – Global thinker, Analytical thinking, and Problem-solving abilities.
- Then, Influencing Skills
- Not just that but also, Negotiation skills
Location: Accra
How to Apply for the Manager, Product (E-Commerce) at MTN Ghana
Interested and qualified applicants should send their Curriculum Vitae by 8th June 2022 to: mtnghanarecruitment@mtn.com
Kindly indicate the Position (exact role you are applying for) in the email subject and note that only shortlisted applicants will be contacted.
Closing Date: 08 June, 2022
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