Manager, Product (E-Commerce) at MTN Ghana

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Manager, Product (E-Commerce) at MTN Ghana

Responsibilities

  • To begin with, Work closely with line manager to develop and deploy E-commerce product roadmap, in line with the overall Group strategy, and ensure appropriate prioritization of projects is undertaken
  • Secondly, Conduct extensive market and region research and create realistic user stories for solution optimization
  • Thirdly, Customize group provided product design in line with OpCo specific local nuances
  • Then, Benchmark local/region best practice to identify and propose appropriate pricing for products – develop proposals to amend products pricing in line with country level nuances
  • Also, Monitor revenue and cost for the product portfolio to maintain profitability as per organization strategy and business plan
  • Furthermore, Collaborate with the CVM to develop & analyze loyalty/reward programs for sellers
  • Moreover, Use relevant metrics and measures to monitor existing loyalty &reward programs
  • More so, Collaborate with Marketing to identify partners to drive the rewards program
  • Additionally, Support function wide transformation initiatives. Elicit inputs from relevant parties, when required
  • Bersides that, Perform evaluation baseline of Service Level Agreements (SLAs) and KPIs
  • Most importantly, Monitor & Analyze traffic loads and in MoMo Grow system & platform capacity
  • Afterwards, Capture Voice of Customer through CSAT surveys, product reviews, complaints etc. Other tasks and duties, as assigned
  • Last but not least, Comply with the set governance mechanisms, under supervision from the functional lead
  • Finally, Evaluate the efficiency and effectiveness of E-commerce Product strategies and propose offers for improvements
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Qualification Required & Experience

Education

  • A University Degree in Computer Science, Engineering, Commerce, or a related field
  • A Professional qualification in a related field is a plus.

Experience

  • Minimum 5 years relevant experience in a similar position with at least 3 years in a supervisory role
  • Experience in E-commerce, Fintech, banking is preferred
  • Experience working in a global/multinational enterprise with a good understanding emerging markets is preferred

Knowledge:

  • Knowledge, understanding and experience in Industry 4.0
  • Knowledge and experience in mapping customer journeys to pre-empt typical demands
  • Product design and customization
  • Also, Product pricing
  • Loyalty rewards and offerings design and disbursement
  • Product operations
  • Product strategy and roadmap implementation
  • Quality of Service
  • Product performance
  • Lastly, Wireframe and use case design
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Physical Skills/ Competencies:

  • Ability to manage own time and workload and juggle conflicting priorities
  • Demonstrate evidence of influencing and coaching skills
  • Professional approach with a can do attitude
  • Courage Skills- Manages self and team performance, good conflict management, takes and manages accountability
  • Energy & Drive – Innovative, Takes initiative, result oriented and develops self consistently
  • Interpersonal Skills – Leadership, customer centricity, collaborative and coaches & develops direct reports
  • Personal Skills – Trustworthy, integrity and ethical in dealings
  • Operating Skills – Ability to focus on priorities and plans, manages and monitors work effectively
  • Organisational Positioning Skills – Good written and verbal communication, presentation skills, commitment to the organization
  • Strategic Skills – Global thinker, Analytical thinking, and Problem-solving abilities.
  • Then, Influencing Skills
  • Not just that but also, Negotiation skills

Location: Accra

How to Apply for the Manager, Product (E-Commerce) at MTN Ghana

Interested and qualified applicants should send their Curriculum Vitae by 8th June 2022 to: [email protected]

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Kindly indicate the Position (exact role you are applying for) in the email subject and note that only shortlisted applicants will be contacted.

Closing Date: 08 June, 2022

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