August 19th, 2021 at 08:47 am
About this opportunity
As a Clinical Lead you will be responsible for managing and leading a team of clinical specialists supporting Africa (60%) as well as being responsible for clinical communication and support to external and internal customers.
The process includes interaction and communication with private-practicing orthodontists and general dentists, and treatment coordinators related to case specific issues, ClinCheck quality and troubleshooting.
Focus will be on clinical support as well as troubleshooting clinical issues for customers. In addition, other duties will include support with day to day needs of education events, University and research programs (40%).
In this role, you will be responsible for…
CL Lead activities:
- Responsible for recruiting, staffing, training and discipline of clinical specialists to support on-going clinical support needs in a high growth environment.
- Ability to coach and lead a team of clinical specialists to guarantee a high quality of clinical interactions.
- Proposing ideas for team development and the clinical role to promote improved service and customer satisfaction.
- Working cross-functionally with leads from Sales, Customer Care, Marketing, Operations to drive innovation and customer experience.
Clinical Support activities:
- Providing clinical customer support to orthodontists and general dentists in the areas of case evaluation, ClinCheck support as well as clinical troubleshooting
- Investigating and Analyzing of Clinical-related customer inquiries, complaints and adverse events.
- Ensuring timely resolution to customer contact issue whether in-bound or out-bound.
- Clinical education activities:
For live and online events:
- Coordinating with clinical speaker
- Presenting clinical content
Congress:
- Coordinate with clinical speaker
- Present clinical contents
- On booth clinical support activities
In this role, you’ll need …
- Bachelor degree in dentistry
- Two to three years’ experience in customer relations in medical / dental related areas
- One to two years’ experience in managing a team
- Strong leadership and interpersonal skills and ability to work cross-functionally
- The ideal candidate must possess exceptional problem-solving and decision-making skills; have an exceptional level of commitment and a positive can-do attitude
- Excellent written and verbal communication skills in English
- Good knowledge of basic computer operations and Microsoft Office tools.
- Ability & willingness to travel up to 50% of your time within the region.
- The ability to flourish in a young international company experiencing significant growth (i.e. roll up sleeves approach and able to deal with ambiguity).
- The ideal candidate possesses strong interpersonal, listening and persuasive communication skills to give the best advice to our customers. You naturally strive for the best performance and you have the willingness to learn. Additionally you are a good team player, dynamic, optimistic, accurate, result oriented, hard-working and creative.
Method Of Application
Click here to read more and apply
Closing Date: Ongoing
About Align
Align Technology is a publicly traded medical device company that is transforming smiles and changing lives.
Our global team of talented employees develop innovative technology, tools and treatment options to help dental professionals worldwide achieve the clinical results they expect.
Our digital ecosystem combines the power of technology to create beautiful smiles through the integration of AI and machine learning, digital imaging and visualization, biomechanics and material science to develop the Invisalign system, the most advanced clear aligner system in the world; iTero Intraoral Scanners and OrthoCAD digital services.
Did you know? Align is the world’s largest manufacturer of custom 3D-printed materials.