September 3rd, 2021 at 02:21 pm
Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.
Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?
Responsibilities:
- Resolve customer disputes following standard operating procedure (SOP) within service level agreements (SLA)
- Investigate trading activity and take appropriate actions to keep the marketplace safe
- Monitor user accounts and transactions to detect patterns and prevent fraudulent activity
- Investigate cases to determine correct next actions
- Escalate user feedback to appropriate teams to improve customer experience, provide solutions to existing problems
Requirements:
- At least one year of experience as a customer service representative, moderator, or disputes/fraud specialist
- Prior experience preferably in the finance industry or e-commerce
- Minimum 1-year experience in any field that requires investigative skills
- Strong analytical and problem solving skills
- Fluency in English is a must
Conditions
- Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry
- Fast moving, challenging and unique business problems
- International work environment and flat organisation
- Great career development opportunities in a growing company
- Possibility for relocation and international transfers mid-career
- Competitive salary
- Flexible working hours, Casual work attire
Method Of Application
Click here to read more and apply
Closing Date: Ongoing