November 29th, 2021 at 10:03 am
Purpose of the Job
- To support the commercial department in overall management of existing and new accounts.
- To provide to management appropriate and timely reports, insights and information to make informed business decisions.
- To grow business revenue, manage internal and external customers and partners.
Duties and Responsibilities
- Track customer base, monthly active users, gross revenue, cost of revenue, net revenue, unsubscriptions, refunds, reconciliation, collections, settlements, invoicing and receipting.
- Liaise with Finance partners, accountants and Tax Authorities to ensure compliance.
- Review reports from service providers, partners and Technology and escalate any issues for redress.
- Update the issue register and provide a weekly summary report to management.
- Coordinate with internal stakeholders to manage escalations
- Manage existing accounts and grow client base.
- Onboard new corporate customers.
- Engage and manage business relationships with service providers, partners and corporate customers.
- Review customer complaints report and work with internal and external stakeholders to address key issues.
- Escalate service provider and partner incidents, reporting variances service outages to the relevant stakeholders and track each incident till resolution.
- Govern Technology on agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) to avoid penalties and fines.
- Follow up with Technology on Platform and Service Availability, Information Security and Business Continuity and Disaster Recovery compliance.
- Liaise with Regulatory Authorities to ensure full compliance.
- Flag all Regulatory enquiries to relevant internal and external stakeholder and oversee close of each flagged item.
- Perform weekly service tests for all products and services and secure sign-off for weekly test reports.
- Liaise with Technology to perform pre and post platform and/or service changes – updates / upgrades, patches.
- Review and secure management approval of all planned changes to be carried out by Technology.
- Oversee the Change Management Process and ensure all changes comply with company policies.
- Liaise with Technology and secure management approval for all emergency (unplanned) changes and ensure Technology shares a change report for all emergency (unplanned changes).
- Request for an incident report from Technology for each technology incident.
- Liaise with Customer Support Team and review all customer refund requests.
- Perform any other assigned duties.
Key Skills
- Proven Sales expertise
- Public Speaking experience.
- Stakeholder Management experience
- Ability to work under minimum supervision (Dynamic and self-motivated)
- Contract Management
- Negotiation skills
- Excellent interpersonal skills
- A good team member
- Excellent communication and listening skills
Education
- Bachelor’s Degree in Business Administration
- Sales Training
- Knowledge in the FinTech or Telecom Industry – Commercial and Technical
Work Experience
- 2-4 years experience in FinTech or Telecoms in Corporate Sales or Enterprise Business
- Able to work with little or no supervision
- Able to achieve set targets and objectives
- Able to operate in a high paced performance driven company
How To Apply
Kindly send all CVs and application letters to: [email protected]
Closing Date: 3rd December 2021
