May 5th, 2025 at 11:20 am
Job Posting at Concentrix Limited Company
POSITION: Quality Manager
Position Summary
We seek a driven individual to become a part of our energetic team as our new Quality Manager. As an essential part of our team, you will manage every facet of quality assurance and control.
The Quality Manager is in charge of ensuring quality performance for clients with various programs or business lines.
This role oversees all Quality team members who assist with their designated portfolio. He/she is accountable for the precision of assessments, analyses, and overall performance of Quality team members, as well as the competency and growth of the employees within their teams.
Responsibilities
- Oversee a quality work group of clients across various programs or business lines; contributing to the selection, training, development, and performance appraisal of the work group(s) following the organization’s policies and relevant legal standards.
- Keep precise measurements of the individual performance of direct reports and the overall performance of the team.
- Assess the effectiveness of processes and personnel, collaborating with business stakeholders to develop and implement improvement action plans.
- Cultivate solid collaborations with essential Business stakeholders, both internal and external.
- Supervise evaluations of essential support procedures in each account and suggests modifications.
Requirements
- Proven proficiency in understanding, analyzing, and interpreting.
- Thorough comprehension of the organization’s operational practices and sector.
- Proven capability to cultivate a customer service attitude and professionalism for both oneself and the team.
- Outstanding focus on specifics.
- Proven capability to assume responsibility and lead with an emphasis on ongoing enhancement.
- Proven capability to guide, instruct, and offer leadership to a group of staff members.
- Proven capability to guide a team in structuring and prioritizing tasks in a dynamic and deadline-driven business setting.
- Proficient Microsoft Office abilities
- Exhibited strong business insight.
How to Apply for this Job at Concentrix Limited Company
Closing Date: May 27, 2025
NOTE:
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