Job Offer at Cap Kon Micro Credit Enterprise

By Eric Appiah

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February 2, 2026 11:05 am

Job Offer at Cap Kon Micro Credit Enterprise

Job Title: Customer Service Officer

Company Overview

Kon Micro Credit Enterprise is a dynamic and growing financial services provider dedicated to empowering individuals and small businesses. We deliver accessible micro credit solutions and exceptional financial support to our community. As we continue to expand our reach and enhance our client services, we are looking for a dedicated Customer Service Officer to join our passionate team in Tema.

Position Summary

We are actively recruiting a proactive and client-focused Customer Service Officer. In this vital role, you will act as the primary point of contact for our valued customers. You will ensure they receive outstanding service and clear information about our micro credit products. Furthermore, you will help clients navigate our services, resolve inquiries, and contribute directly to our mission of providing supportive financial solutions. This position is an excellent opportunity for someone who thrives in a communicative role and wants to build a career in the financial services sector.

Key Responsibilities

Serve as the first and main point of contact for customer inquiries via phone, email, and in-person interactions.

Provide accurate and comprehensive information about our micro credit products, loan terms, and application procedures.
Efficiently process client applications and guide customers through each step with clarity and professionalism.
Address and resolve customer concerns or complaints promptly, ensuring a positive service experience every time.
Maintain detailed and organized customer records within our database systems.
Collaborate closely with the operations and credit teams to ensure smooth service delivery from inquiry to disbursement.
Actively collect customer feedback to help our company improve its products and overall service quality.

Required Qualifications and Skills

You must possess a minimum of a Higher National Diploma or a Bachelor’s degree in a relevant field such as Business Administration, Communication, Finance, or a related discipline.

You should demonstrate excellent verbal and written communication abilities for clear customer interactions.
You need strong interpersonal skills to build rapport and trust with a diverse client base.
You must have good organizational skills and a keen attention to detail to manage multiple customer accounts.
You should exhibit basic problem-solving skills to handle customer issues effectively.
A willingness to learn about microfinance and credit processes is essential.

Ideal Candidate Profile

The ideal candidate is naturally empathetic, patient, and possesses a genuine desire to assist people. While prior experience in customer service, banking, or microfinance is advantageous, we also welcome motivated graduates eager to start their career. Most importantly, you must be reliable, professional, and committed to upholding our company’s values of integrity and excellent service.

Location Specification

This role is based in our Tema office. We strongly encourage applications from qualified candidates who currently reside in or around the Tema, Nungua, Spintex, Lashibi, or Ashaiman areas. This geographic familiarity will enable you to understand and serve our community clientele effectively.

Why Join Cap Kon Micro Credit Enterprise?

Joining our team means more than just a job. You will become part of a supportive organization that values your growth and contribution. We offer a competitive salary, opportunities for professional development, and the profound satisfaction of helping clients achieve their financial goals. You will gain invaluable experience in the microfinance industry while making a tangible difference in your community.

How to Apply for this Job at Cap Kon Micro Credit Enterprise

If you are a dedicated and communicative individual looking for a rewarding customer service role in Tema, we encourage you to apply. Interested and qualified candidates should submit their updated Curriculum Vitae to capkonhumanresource@gmail.com.

Please ensure your application email uses the subject line “Application for Customer Service Officer Position“. Additionally, your CV should highlight any relevant experience and clearly state your current place of residence.

Closing Date: 20 February 2026

NOTE:

Please be aware that employers typically receive a high volume of applications for each position and will only shortlist the most qualified candidates. Please note that NewsNowGh.com is not involved in the employer’s recruitment decisions and does not guarantee that applicants will be shortlisted or selected for any role.