IT Support Officer

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Purpose of the Role

Responsible for the smooth running of computer systems, IT equipment.

Key Responsibilities

  • Install and configure computer hardware operating systems and applications
  • Monitor and maintain computer systems and networks
  • Talk to users through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues.
  • Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
  • Replace parts as required.
  • Provide support, including procedural documentation and relevant reports.
  • Support the roll-out of new applications.
  • Set up new users’ accounts and profiles and deal with password issues.
  • Respond within agreed time limits to call-outs.
  • Work continuously on a task until completion (or referral to third parties, if appropriate).
  • Prioritise and manage many open cases at one time
    • Rapidly establish a good working relationship with users and other professionals, such as software developers
  • Test and evaluate new technology
  • Conduct electrical safety checks on computer equipment.
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Qualification Required & Experience

Key Competencies/Skills Required

  • Minimum high school graduate with a certification in computer networking and hardware. Microsoft / CISCO/ Oracle or any other relevant certifications shall be added advantage.
  • 5 years’ experience in the field of IT support function, preferably in refinery/terminal environment is desirable.

Functional

  • Computer networks – responsible for installing, configuring and maintaining the computers, LAN, WAN, Communication systems
  • Desktop support – direct user assistance
  • Hardware maintenance – to maintain and repair computer hardware, computer peripherals such as printers/ scanners, LAN/ WAN hardware etc.
  • Software applications – Software applications such as Windows, MS Office, ERDMS software of NPA, any other software applications used in the Oil Terminals.
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Behavioural

  • Ability to think logically
  • A good memory of how software and operating systems work
  • Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution
  • Ability to work well in a team
  • Problem solving skills
  • Strong customer focus
  • Ability to prioritise your workload
  • Attention to detail.

Location: Tema

How To Apply For The Job

If you wish to work at Tema Oil Terminal, please send a cover letter and a CV with the Position as the subject to: info@totgh.com

Closing Date: 22 November, 2021

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