August 21st, 2022 at 08:46 pm
Head of Operations At Catholic Relief Services
About Catholic Relief Services
Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States. CRS works to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion, or nationality.
CRS’ relief and development work is accomplished through programs of emergency response, HIV, health, agriculture, education, microfinance, and peacebuilding.
Position: Head of Operations (Ghanaian Nationals Only) – Accra
Job Summary:
As a member of the Country Program’s (CP) Senior Management Team, you will provide leadership and management of the operational functions – Finance, Human Resources (HR), Supply Chain Management (SCM), Administration, Information and Communication Technology, Security and Audit – in support of the Catholic Relief Services (CRS) mission to serve the poor and vulnerable.
You will promote stewardship of resources, ensure principled compliance, proactively manage risk, and lead operational improvements. As part of the Senior Management Team, you will proactively manage security and mitigate security risks.
Responsibilities
- Contribute to the CP strategic planning and programming by providing input on needed investments in operations capacity – systems, processes, and staffing – that meet CRS’ standards, donor requirements, and local regulations and support high-quality programming. Represent CRS, as needed.
- In collaboration with the Head of Office in Tamale, plan, integrate, coordinate, and monitor day-to-day operations of the entire country program to ensure all support services are delivered with high quality in an efficient manner.
- Address issues where operations support needs to be adapted for complex programming.
- Oversee the piloting of new operations initiatives that require the setting of new standards and systems
- Collaborate with programming leads and the Head of the office to ensure appropriate project expenditures are in line with financial plans and proper stewardship of material sources.
- Anticipate, identify and address challenges that affect the proper stewardship, risk, and optimal utilization of program assets and resources (financial, human, and material).
- Effectively manage talent and supervise.
- Collaborate with Tamale Head of Office to manage team dynamics and staff well-being.
Additional Responsibilities
- Provide coaching, strategically tailor individual development plans, and complete performance management for direct reports.
- Monitor and assess performance to ensure adequate capacity for successful support of high-quality programming.
- Contribute to staffing plans and recruitment process of senior staff.
- The Country Representative oversees the preparation of annual budget plans and grant/project budgets to ensure they reflect maximum operational efficiency and budgetary compliance and mitigate risks.
- With the Country Representative and the Tamale Head of Office Set and provide technical oversight of internal processes for approving expenses, monitoring spending, and making budget adjustments in line with operational and programmatic needs and with donor requirements.
- Collaborate with the Tamale Head of Office to ensure the program is adequately staffed to meet CP needs and HR systems, policies, and practices to support a high-performance culture, staff development, and retention.
- Assure quality personnel administration and a work environment that truly reflects the agency’s guiding principles.
- Oversee compliance with agency and donor requirements and local laws and regulations through periodic systems checks, reviews, and assessments of CP’s operations policies and procedures.
- Act as lead contact and responder to issues that emerge from internal and external audits and provide recommendations and guidance to implement improvements.
- Create and maintain the proper conditions for learning.
- Establish a safe environment for the sharing of ideas, solutions, and difficulties and the capacity to detect, analyze and respond quickly to small deficiencies.
- Provide capacity strengthening guidance for project teams and partners, which includes cross-departmental learning.
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Qualifications
- Excellent strategic, analytical, systems thinking, and problem-solving skills, with the capacity to see the big picture and the ability to make sound judgment and decisions.
- Strong relations management abilities. Ability to work collaboratively
- Team leadership abilities
- Ethical conduct in accordance with recognized professional and organizational codes of ethics
- Proactive, resourceful, solutions-oriented and results-oriented
Knowledge, Skills, and Abilities
- Knowledge of multiple public donors’ regulations, including USAID, European donors, and private sector donors highly preferred.
- Staff management experience and abilities that are conducive to a learning environment.
- Experience leading high-level engagement and capacity strengthening of Government, NGOs local Church partners.
- Knowledge of supply chain, procurement, logistics, and office administration/management issues.
- Ability to represent the agency at high levels
- Proficient in MS Office packages (Excel, Word, PowerPoint, Visio), Web Conferencing Applications, and information and budget management systems.
Required Languages – English
Travel – include a percentage of required travel, if applicable. Could be stated as Must be willing and able to travel up to 25 %
Key Working Relationships:
- Internal: HOP, Program Managers, Country Representative
- External: Stakeholders
Preferred Qualifications
- Master’s degree in International Development, Business Administration, Finance, or relevant field required.
- Minimum of 10 years of work experience in a management position with progressive responsibilities.
- Experience with an international NGO and experience outside the country of origin are preferred.
- Additional experience may substitute for some education; additional education may substitute for some experience.
- Understanding of financial systems, including budgeting and budget/expense analysis experience.
- Knowledge of financial reporting software is highly preferred.
HOW TO APPLY?
CLOSING DATE OF APPLICATION:
The closing date of application is September 9, 2022
CRS welcomes applicants from the countries and regions in which we work. In the event the successful candidate is an expatriate or global telecommuter, the anticipated duration of the assignment is informed by a term limit, based on the type and level of the job and the needs of the agency.
CRS is an Equal Opportunity Employer
For more Job Opportunities CLICK HERE
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