November 21st, 2020 at 05:21 pm
Glo is launching new Customer Experience Centers in four major cities in Nigeria.
We are seeking to engage highly competent, talented and self motivated individuals with excellent customer service orientation and strong ICT skills to fill these positions.
SERVICE DELIVERY MANAGER
EXPERIENCE:
Minimum of 10 years’ experience as Service Delivery Manager (SDM).
– Good experience of Partner management internal & external), technological upgrade and upsell management in tandem with the Service manager Excellent written and verbal communication skills.
RESPONSIBILITIES:
Responsible for the regional e-2-e (End to End) Service Delivery.
Manage Partner and vendor to deliver on customer requirements. Responsible for the good customer experience.
Should able to design and manage customer interaction to meet or exceed customer
expectations.
Increase customer satisfaction, loyalty and advocacy, to nurture and very good customer
relationships
Support with basic knowledge to fix all technical issues at the experience center site which
covers computers/Desktops, Laptops, Ruggedized tablets.
Manage & troubleshoots for Audio Visual Aids, Display Units, Power & Security Keeps Demo equipment operating by following operating instructions provided partners
BENEFITS
Positions attract competitive salary
HOW TO APPLY
Qualified candidates should e-mail their resume, possibly with a scanned passport photograph to [email protected]
using the reference of the position as the subject of your mail.
APPLICATION CLOSING DATE
5th December 2020
