About Jiji.NG
Jiji is the best place to sell anything to real people. It is the biggest free online classified with an advanced security system. We provide a simple hassle-free solution to sell and buy almost anything.
About the Job
We are currently expanding and we need competent Ghanaian Speaking – Call Centre Executive.
Your role is to help our customers and vendors have an easy and enjoyable experience with Jiji.NG services.
We believe that a positive customer and vendor experience impacts overall growth so you will have the complete responsibility to ensure that this is achieved.
Job Responsibilities
● Utilize the sales and customer experience processes and strategies used in our Call centre to improve sales
● Delivering an efficient responses through scripts, templates to all inquiries and general calls (both outbound and inbound)
● Escalating customer, client and vendor feedback and IT issues to help improve our product service offering
● A good understanding of the market dynamics in the online, ecommerce and classifieds sector through research, market studies etc.
● You will be responsible to maintain quality assurance standards in all calls
● Disciplined use of CRM system, forecasting and analyzing sales data.
● Regular reporting of KPI’s to management and keeping to targets
● Selling the Jiji services to clients and surpassing daily call targets
● Meeting with set KPIs and KRAs in your
Person Specification
● Ability to speak the Ghanaian language is a must have
● Passionate about Tele sales, customer service and sales
● Minimum of two (1) year experience preferably in the online, ecommerce and classifieds sector.
● Experience managing a team and ability to use CRM is an added advantage
● Excellent verbal and written communication skills
● Ability to prioritize and handle multiple tasks at any given time.
● Detail oriented, excellent collaborator and Team Player
● Aptitude in problem solving
Benefits and Perks
● Steep learning curve in an innovative industry with plenty of responsibility
● HMO and Pensions
● Regular get-togethers, team building events, and TGIF
● Great work environment and fun loving with co-workers
● Free daily lunch
● Access to employee loans
HOW TO APPLY
To Apply Send your CV to [email protected] using Ghana Speaking Call Center as subject
CLOSING DATE: Ongoing
