Front Desk Support Worker Jobs in Canada 2024 | YWCA Toronto Jobs

To guarantee that every person’s rights are acknowledged and safeguarded, the YWCA Toronto strives to maintain anti-discrimination policies and anti-oppression standards. All women and those who identify as transgender, intersex, non-binary, agender, and/or Two-Spirit are welcome in our welcoming environment.

Applications are encouraged from women and gender-nonconforming individuals of various racial and ethnic backgrounds, beliefs, abilities, and sexual orientations.

In addition to working as a team to establish a welcoming and relevant environment for renters and visitors, the Front Desk Support Worker is responsible for offering a cordial and courteous reception service. Operating within a feminist framework that combines knowledge of the causes and effects of trauma, mental health, and oppression with a trained response.

Job Details

• Employment Type: Part-Time, Permanent
• Salary: $36,644 per annum (Prorated) (L5) plus comprehensive benefits
• Location: 150 Elizabeth Street, Toronto, Ontario, M5G 0B1
• Level: Entry level
• Industries: Civic and Social Organizations
• Work Hours: 26 hours per week (Saturday and Sunday, 9 a.m. to 8 p.m.); Tuesday, 1 p.m. to 4 p.m. (virtually).

About Ywca Toronto-Ywca Elm Centre

Three distinct resident groups are served by the 300 permanent housing units at the YWCA Elm Centre: 165 affordable rental units for women, 50 units for Indigenous women, gender nonconforming individuals, and their families, and 85 supportive units for women and gender nonconforming individuals experiencing mental health issues or co-occurring mental health and drug use issues.

The Elm Community Engagement Team provides services and activities to all residents, with a focus on fostering community capacity, housing stability, and health promotion.

Key Responsibilities

• Renters and guests should get a cordial and helpful welcome, and you should collaborate as a team to create a memorable environment.
• Working within a feminist framework that calls for deft handling of and comprehension of the processes and effects of mental illness, trauma, and oppression
• Schedule visits to the Women’s College Clinic at Elm; schedule tenant reservations at Nancy’s Auditorium, Jack Layton Lounge, and Winona Community Lounge.
• Help in the orientation process for new tenants to make sure they are comfortable with and understand the community, personnel, and services.
• Using the on-call procedures (i.e., directors, property services, and housing support program staff), handle on-site crises
• Take corrective action and make sure the appropriate people are informed of any hazards when responding to possible safety problems.
• The supervisor is notified of any disruptions, vandalism, or other emergencies, and an incident record is produced as appropriate.
• Liaison with relevant staff members, including property services, community engagement staff, and housing workers.

Job Benefits

• Equal Opportunity: Free job openings ensure that all applicants, regardless of their financial situation, have equal access to employment possibilities. This approach promotes equity and diversity in the workforce.
• Financial Relief: Candidates are released from the responsibility to pay application fees and other incidentals related to the job search process. Those who are struggling financially may find this to be especially beneficial.
• Realistic Prospects: Getting free job ads from respectable companies and associations greatly lowers the risk of falling victim to employment scams or other fraudulent schemes that demand upfront fees.
• Professional development: Working as a front desk support staff member offers priceless communication, problem-solving, customer service, and organizational skills. It could serve as a stepping stone to promotion in the hotel industry or other related fields.
• Employment Stability: Support roles at front desks are often essential in businesses, hotels, healthcare facilities, and educational institutions, among other places. Finding work in this field can offer stable employment and a consistent source of income.
• Possibilities for Networking: Front desk staff members connect with a diverse range of people, including clients, customers, colleagues, and superiors. This offers opportunities to develop business relationships and increase one’s professional network.
• Career Advancement: Front counter support positions may offer opportunities for professional development within the industry or company. One can progress to management or supervisory roles as one gains experience and finishes more schooling.
• Work-Life Balance: A good percentage of front desk support jobs offer regular hours and schedules that allow employees to take care of personal interests outside of work without compromising their work-life balance.

Additional Benefits

• Community Contribution: By providing guests and customers with help, direction, and aid, front desk staff members carry out a vital duty. Their support in assisting clients as they navigate their interactions with the company improves client experiences and satisfaction.
• Personal Satisfaction: Support staff at front desks may find their employment fulfilling, especially if they enjoy helping people and providing excellent customer service. Making a positive difference in other people’s lives and answering their questions or worries can be satisfying.

Qualifications

• Obtaining a bachelor’s degree from a university in a relevant field (social work, for instance) (equivalency cases will be reviewed)
• One to three years of comparable experience working in assisted living
• An advantage is a qualification from the Toronto Hostel Training Centre.
• Prior work experience in a residential setting and familiarity with the Residential Tenancies Act are advantageous.
• Excellent communication skills, both in writing and verbally, along with strong interpersonal abilities
• Proficiency and familiarity in managing emergencies and reducing tensions
• Working experience with diverse individuals and groups, such as those with different cultural backgrounds, genders, abilities, religions, races, sexual orientations, and so forth; capacity to politely and professionally engage with a diversified group of women, their families, and guests in a supportive housing environment
• Show that you are knowledgeable and experienced in working with women who have experienced abuse or trauma, unstable housing, poverty, mental health issues, or co-occurring addictions.
• Working knowledge and proficiency with trauma-informed care and an anti-oppression framework
• Knowledge of the harm reduction framework
• Ability to follow all safety rules and guidelines at work and react suitably in an emergency or other safety-related situation
• Needs to be meticulous, detail-oriented, and capable of working under pressure.
• Proficiency in a second language and familiarity with security operating systems are advantages.
• WHMIS training completion is beneficial.

How To Apply

To Danielle Nakouz, Manager of the Elm Housing Support Program, please submit your resume and cover letter in one document to elmhousingjobs@ywcatoronto.org. Please provide your name and the JOB ID (ELM884-Repost) in the subject line.

Take note:

Before getting employed, the chosen applicant has to go through a reference check by the vulnerable sector police. The Toronto YWCA is a unionized institution. The workers are represented by CUPE Local 2189. The Bargaining Unit is responsible for this task. Internal candidates may be considered for this position.

The YWCA Toronto upholds the Ontario Human Rights Code and advances anti-oppression ideals. Applications are encouraged from women and gender-nonconforming individuals of various racial and ethnic backgrounds, beliefs, abilities, and sexual orientations.

The YWCA Toronto allows applicants with disabilities to request modifications at any point in the hiring process. If you need any accommodations, please let us know if you are approached. Although we value the interest of every application, we will only get in touch with those who are selected for an interview.

Frequently Asked Questions

Does the front desk require skill?

Experience is not necessary for a front desk agent, however, they do need to have a high school degree or the GED equivalent. A front desk agent’s attention to detail is one of their most important traits. Being organized is another necessary ability for a front desk agent because they must monitor each visitor and their demands.

What is the duty of the front desk person?

A professional who oversees the front desk of a company is called a receptionist. They are regularly contacted for the first time by customers. A variety of managerial tasks are also performed by the receptionists