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Firmus Advisory Invites Job Applications


January 5th, 2023 at 10:21 am

Firmus Advisory Invites Job Applications

Job Title: Sales Support Officer

Job Purpose 

To coordinate and provide sales support to customers by working with Distributors.

Specific Responsibilities:

  • Answers phone calls from Distributors and Customers and deals with problems as they arise
  • Follow up with customers to make sure that they are satisfied with product and services
  • Meets with Distributors for training support and to make sure that sales people are doing their job correctly
  • Provides any necessary market research data and reports
  • Exerts attention to detail, as customers may have the same problems; reports the problems as necessary
  • Arrange appointments with clients and distributors
  • Responding to customers emails, texts, and phone calls
  • Updates all contact information of clients
  • Deals with any customer complaints and resolves the issue as necessary
  • Does any necessary administrative work including filing and presenting reports
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Job Specifications

Minimum Requirements

  • Bachelor’s Degree in Business Administration, Marketing, Economics and Social Sciences. A relevant professional qualification and or Master of Business Administration will be an added advantage
  • Minimum of 5 years relevant work experience in the retail and wholesale industry
  • Work will involve frequent travels so candidate must be ready and able to travel sometimes on short notice.
  • Proficiency in French is required and if any additional proficiency in 2 local languages will be added advantage
  • Outstanding communication and presentation skills.
  • Excellent analytical, reasoning and problem-solving skills
  • Good computer skills, including proficiency in MS Office and critically Excel is a required criterion
  • Results-oriented, strategic thinker and planner
  • Must be Resident in Accra or Tema.
  • Age requirement – not more than 35years of age.
  • Ability to drive and must hold a valid Driving license
  • Knowledge of motorcycle and automobile industry will be an added advantage
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Key Skills and Competencies

  • Strong organizational and planning skills; and experience of project management
  • Excellent interpersonal skills, including ability to undertake high-level representation.
  • Excellent oral and written communications skills, including public speaking.
  • Ability to work under pressure, independently and with limited supervision.
  • Time Oriented, Basic Math Skills
  • Consumer Relations, Crisis Management
  • Reporting Skills, Administrative Skills, Attention to Detail

How to Apply for this Firmus Advisory Job

Email cv to ramankwah@firmusadvisory.com

Closing Date: 31st January 2023

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