FACEBOOK, INSTAGRAM AND WHATSAPP ALL GO DOWN IN MAJOR OUTAGE

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How long will Facebook be down? Company says it is aware of issue – but not why it has broken or when it will come back online

WhatsApp, Instagram and Facebook have all gone down in a major outage.

The three apps – which are all owned by Facebook, and run on shared infrastructure – all completely stopped working shortly before 5pm. Other products that are part of the same family of apps, such as Facebook Workplace, also stopped working.

The company is often cryptic about the causes of any issues, and does not tend to explain them even after they are fixed. In 2019, for instance, it suffered its biggest outage in years – and said only that it had “triggered an issue” during “routine maintenance operations”.

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In a leaked transcript published in The Verge in 2019, chief executive Mark Zuckerberg note that such outages are a “big deal”. Any problems can often lead people to start using competitors instead, and noted that it can take “months” to win back trust and get people back on Facebook’s platforms – if they come back at all.

A company spokesperson said that it apologized for the problem but gave no indication of why the outage began or how long it might take to fix.

“We’re aware that some people are having trouble accessing our apps and products,” spokesperson Andy Stone said on Twitter. “We’re working to get things back to normal as quickly as possible, and we apologize for any inconvenience.”

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The same statement was posted shortly after on the official Facebook Twitter page.

Instagram also shared a similar update.

“Instagram and friends are having a little bit of a hard time right now, and you may be having issues using them,” it wrote on its communications page. “Bear with us, we’re on it!”

And WhatsApp also updated users through its official Twitter account.

“We’re aware that some people are experiencing issues with WhatsApp at the moment. We’re working to get things back to normal and will send an update here as soon as possible,” it said.

“Thanks for your patience!”

source : INDEPENDENT

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