Exciting Career Opportunity at Sao Ghana
POSITION: Operations Manager
Sao Ghana invites experienced and results driven professionals to apply for the position of Operations Manager. This role offers you an exceptional opportunity to lead day to day operations, manage strategic partnerships, and contribute to the growth of a dynamic payments platform in Ghana.
About Sao Ghana
Sao Ghana operates as part of SAOPAY Global, a forward thinking payments organisation committed to delivering secure, efficient, and innovative financial solutions. We connect merchants, agents, and customers through reliable payment infrastructure while maintaining the highest standards of compliance and service. Our dedication to operational excellence and customer satisfaction drives our success. Consequently, we seek an Operations Manager who shares our vision and can convert commercial activity into reliable outcomes across onboarding, payments, settlement, and customer service.
The Opportunity Awaits You
We currently seek an Operations Manager to join our team in Accra. This position places you at the heart of our operations, where you will lead day to day activities to SAOPAY Global standards, regulatory requirements, and service level agreements. Your leadership will directly influence operational efficiency, partner satisfaction, and customer trust.
Your Core Responsibilities
Onboarding and Network Operations
- Lead merchant and agent onboarding per KYC, KYB, and AML requirements.
- Manage POS, SmartPOS, SoftPOS, and QR device deployment.
- Monitor agent liquidity and network performance in collaboration with Finance and banks.
Payments, Settlement and Reconciliation
- Oversee daily payments, reversals, refunds, and chargebacks.
- Ensure timely settlement to partners.
- Own daily reconciliation of transaction, trust, and float accounts and resolve breaks promptly.
Customer Operations
- Resolve complaints, disputes, fraud, and vulnerable customer cases within regulatory and internal timelines.
- Address root causes with Product Support, IT, and Global teams.
Partner and SLA Management
- Manage day to day relationships with banks, MNOs, switches, processors, and vendors.
- Track SLAs, escalate breaches, and coordinate incident resolution.
Controls, Compliance and Improvement
- Implement Global SOPs and maintain segregation of duties with maker checker controls.
- Ensure KYC and KYB meet AMLRO standards, float and trust accounts reconcile daily, incidents report on time, and audit evidence is retained.
- Drive process improvement initiatives across operations.
Leadership and Administration
- Lead, coach, and develop the team, managing performance and succession.
- Support recruitment with HR and oversee administration, facilities, procurement support, and local IT assets.
Qualification and Experience
To succeed in this role, you must bring a combination of academic qualifications, professional experience, and leadership capabilities. Specifically, we require:
Required
- Bachelor’s degree in Business Administration, Operations Management, Finance, Engineering, IT, or a related field. Equivalent education and experience will receive consideration.
- 7+ years of progressive operations experience, including 3+ years in a managerial role.
- Proven management of onboarding, payments, settlement, reconciliation, or customer operations at scale.
- Experience implementing SOPs and controls and managing partner SLAs.
Preferred
- Postgraduate qualification.
- Lean Six Sigma, ITIL, PMP, or payments certification.
- Regulated payments, fintech, banking, or telecom experience.
Why Join Sao Ghana?
- Industry Leadership: Work with a dynamic payments organisation driving fintech innovation.
- Professional Growth: Access opportunities for career development and advancement.
- Strategic Impact: Lead operations that directly influence customer trust and business growth.
- Dynamic Environment: Operate in a fast paced and evolving fintech landscape.
- Collaborative Culture: Join a team that values excellence, accountability, and innovation.
Duty Station: This position is based in Accra. Candidates must reside in or be willing to relocate to Accra.
How to Apply for this GBfoods Africa Job
Do not let this opportunity pass you by. To submit your application, click on the link below and complete all relevant fields on the online application form.
Application DeadlineSubmit your application on or before 30th October 2026. We encourage you to apply early.
Conclusion
Your operations expertise can drive fintech excellence at Sao Ghana. Join us and become part of a team that delivers reliable payments, builds partnerships, and empowers businesses across Ghana. Apply now and take the next step toward a rewarding career in operations management. We look forward to receiving your application.
