Exciting career Opportunity at Jumia Group
POSITION: Platform Operations Associate
Jumia is a top pan-African e-commerce site. Its purpose is to improve the quality of everyday life in Africa by leveraging technology to provide innovative, convenient, and inexpensive online services to users, while also assisting companies in growing as they use Jumia’s platform to better reach and serve customers.
Jumia is based on a marketplace and is backed by a proprietary logistics business [Jumia Logistics] and a digital payment and finance platform [Jumia Pay]. With over 3,000 people, Jumia is headed by highly talented leaders who offer a diverse mix of local and international skills, and it is supported by high-profile shareholders. Jumia is dedicated to making a lasting effect in Africa
In April 2019, Jumia became the first African technology business to be listed on the New York Stock Exchange
What will you be doing?
The Platform Ops Associate’s responsibility is to support and ensure the reliability of Jumia’s software systems at the country level. In this role, you will be in charge of ensuring that our software solutions are used correctly, as well as managing local users’ onboarding and offboarding processes for manual tasks. You will also be responsible for implementing and training users on newly developed and current products, as well as rapidly debugging and potentially resolving any uncommon circumstances or issues that may arise within existing software systems.
Key Responsibilities:
Compliance
- Ensure compliance with the operational excellence and internal control teams’ centrally specified SOPs and compliance standards.
- Propose adjustments to existing SOPs and compliance requirements to increase efficiency.
- Provisioning/de-provisioning of Jumia Software Products
- Prepare documentation and training materials for onboarding and offboarding users of Jumia software products.
- Conduct training sessions and testing for new users to ensure proper use of the software products.
Implementation
- Prepare documentation and training materials for new product advancements, and train the affected users.
- Assist in reviewing and testing new product development requests before launch. Lead implementation of new product developments and seek system upgrades.
- Troubleshoot and resolve any consistent or extraordinary issues with software products.
Troubleshooting
- Document the existence and resolution of issues using existing ticketing systems.
- Identify issues affecting/blocking local business processes that require central improvements.
What are we looking for?
- Degree in Information Technology, Computer Science, or a Related Field
- Understanding computer hardware, software, and networking concepts.
- Experience with Windows and macOS operating systems.
- Effective project management and cross-team communication skills
- Proficient in Python, HTML, SQL, CSS, Javascript, Google Suite, and MS Office, with experience in e-commerce and IT operations.
- Web development and help desk support experience
- Strong problem-solving and analytical skills.
- Demonstrates the ability to convey technical concepts to non-technical people and a willingness to learn and adapt to new technologies.
- Proficient in verbal and writing communication, including English.
And even more for our Jumees.
- Access Udemy for Business for an endless training experience.
- Caring incentives include private health insurance for yourself and your family, life insurance, an optional third-tier pension scheme, maternity and paternity leave, and more.
- Fun at work: business gatherings, enjoyable team-building activities
We offer:
- A unique experience in an entrepreneurial, but structured setting.
- A rare opportunity to have a big impact on expanding the African e-commerce sector.
- Opportunity to join a highly professional and dynamic team.
- An unequaled personal and professional growth, as our longer-term goal is to prepare the next generation of leaders.
Please only apply for employment at Jumia through our official website.
Jumia would never charge you a fee to apply for a job; be aware of websites that claim to assist you apply for a Jumia job or charge a fee to find you one.
How to Apply for this Career Opportunity at Jumia Group
Closing Date: November 22, 2024
NOTE:
It is important to keep in mind that employers receive many applications for each job posting and will only select the most qualified candidates. Furthermore, NewsNowGh does not have any influence over the decisions made by employers/recruiters. As a result, we cannot guarantee that sending applications will lead to candidates being shortlisted or selected for a particular position.
RECOMMENDED
- FIRSTLY, MASSIVE JOB RECRUITMENT AT LMI HOLDINGS
- SECONDLY, THE JOB ADVERTISEMENT AT STERLING INTERNATIONAL SCHOOL
- THIRDLY, JOB OPENING AT CUMMINS AFRICA MIDDLE EAST
- MOREOVER, PWC CAREERS AFRICA INVITES JOB APPLICATIONS
- FURTHERMORE, MASSIVE JOB RECRUITMENT AT GHANA CHRISTIAN INTERNATIONAL HIGH SCHOOL
- THEN, JOB OPENING AT COMPETENCY SCHOOL OF BUSINESS ADMINISTRATION
- ALSO, JOB ADVERTISEMENT AT WEST AFRICA CIVIL SOCIETY INSTITUTE (WACSI)
- ADDITIONALLY, JOB VACANCY AT KINTAMPO HEALTH RESEARCH CENTRE (KHRC)
- AFTERWARD, EXCITING CAREER OPPORTUNITY AT ABSA BANK
- FINALLY, JOB OPENING AT GIU INTERNATIONAL CHRISTIAN