Exciting Career opportunity at Advans Ghana
POSITION: DIGITAL CHANNELS OFFICER
Company profile
Advans is a leading microfinance company founded in 2005. Advans’ mission is to address the financial needs of small businesses and other populations that have limited or no access to formal financial services. The Advans Group now includes nine countries: Cambodia, Cameroon, Ghana, the Democratic Republic of the Congo, Côte d’Ivoire, Pakistan, Nigeria, Tunisia, and Myanmar. As of the end of October 2019, the group had served over 1,000,000 clients and employed over 7,300 people. The group’s shareholders include the EIB, KfW, FMO, CDC Group plc, FISEA (AFD Group), and IFC. Its headquarters are in Luxembourg, with support services in Paris.
Advans Ghana, a subsidiary of the international microfinance group Advans, commenced operations in 2008. The institution provides a comprehensive suite of tailored financial products and services to Ghana’s micro, small, and medium-sized businesses. The institution employs over 650 people and serves over 64,000 customers through a network of 20 retail locations.
Job Description
Do you have a strong interest in developing and implementing cutting-edge technological solutions within complex business environments? If so, Advans has a special opportunity for you! As a Digital Channels Officer on our Business Development team, you will lead the enhancement of Advans’ diverse digital services for Ghana clients, as well as the introduction of innovative products. Your role will entail optimizing existing processes through technology integration.
The position is permanent and based in our Accra headquarters, providing a central and stimulating working environment.
What will your role be?
As part of the Business Development Department, you will help define the Digital Banking Unit’s channels, strategy, and action plan to align with the institution’s strategic orientation. These channels include mobile apps, mobile banking, USSD banking, internet banking, WhatsApp, agency banking, cashless branches, and field tellers.
You will be in charge of launching and optimizing the channels that have been assigned to you.
Main Responsibilities:
- Ensure that customer needs are taken into account during the project’s key stages.
- Prepare business requirements and business cases for new digital channels.
- Manage internal stakeholders (marketing, sales, distribution, IT, risk) and external stakeholders (partners, technical solution providers).
- Lead the creation and validation of new and reviewed procedures for new distribution channels.
- Lead the approval process for new digital channels and products by the Bank of Ghana, working with internal and external stakeholders.
- Implement Digital Channels project methodology in accordance with internal guidelines, and be accountable for project planning and budgeting for the projects/channels assigned.
- Collaborate with stakeholders to roll out digital channels and products, including communication, training, and sales. Develop an implementation plan to help clients adopt the new channels/products.
- Once launched, ensure that the performance analysis, recommendations/action plans, and management report are all issued.
- Analyze and share insights on the performance of Digital Channels/Products with key stakeholders, including active users, transactions, revenue, impact on deposits and loans, technical performance, and customer satisfaction.
- Quality of the customer experience across all channels, including the underlying processes. Business Performance and Profitability of Digital Channels and Products
- Ensure that the channel(s) assigned to her/him are continuously improved in terms of user experience.
- Establish a market watch to monitor competition, trends, regulations, and other factors.
- Identify opportunities for optimization/adjustments/new digital channels/products.
- Provide branch support and respond to customer inquiries and issues regarding digital channels and products.
CHALLENGES
- You may be working on multiple projects at once.
- May have to work occasionally in outstation branches (outside Accra).
- May work late hours/weekends to meet deadlines.
Required skills or experience.
- You possess a bachelor’s degree and a strong interest in financial inclusion and Advans’ missions.
- Minimum 3 years of experience in a fast-paced environment, with a proven track record of achievements in the digital area and digital projects.
- Strong understanding of USSD technology, client-facing mobile Apps, and payment systems, including Mobile Money.
- Capability to manage projects involving multiple internal stakeholders (top management, marketing, operations, IT, risk, branch management)
- Recognize the business drivers and the complex market environment.
- Demonstrate your ability to remain customer-focused and innovative.
- Ideally, experience in a financial institution (savings and loans, fintech, traditional bank, microfinance, etc.) or a digital agency is required.
- Capability to manage negotiations with external stakeholders (business and technical partners).
- Excellent verbal and written communication skills.
- Exhibit exceptional analysis and synthesis skills.
How to Apply for this Career opportunity at Advans Ghana
Closing Date: May 30, 2024
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