Docutech Ghana Calls for Job Applications
POSITION:Â Sales Analyst
Job Overview
We’re looking for a motivated and detail-oriented Sales Analyst to help manage our toner products and keep our customers happy. This job involves building good relationships with customers, increasing sales of supplies, and looking after our machines in the field (MIF). The Sales Analyst will work with different teams to provide a great experience for our customers while keeping track of sales performance and making improvements.
Key Responsibilities
Customer Satisfaction Monitoring
- Call clients to ask how satisfied they are using set questions and scripts.
- Focus on clients who used services from Docutech in the past week and those who bought machines in the last five years.
- Prepare and share daily reports on the calls made.
- Present monthly reports with findings to management.
Promoting Consumables and Services
- Reach out to clients who bought printers this year but haven’t bought anything else yet.
- Contact clients who bought printers over a year ago but haven’t made any purchases recently.
- Log any technical issues and create tickets for fixing them.
- Send pro forma invoices to clients who are interested in further engagement.
- Prepare daily reports on calls made, successful interactions, client feedback, and invoices sent.
Machines in Field (MIF) Management
- Keep accurate and updated records of all machines in the field.
- Track warranty statuses and notify customers about warranty expirations.
- Suggest Service Level Agreements (SLAs) to customers in advance.
- Pass on positive SLA cases to the Customer Experience team for further follow-up and closure.
Consumable Price Communication
- Inform SLA customers and top clients via email about any changes in consumable prices.
Reporting and Documentation
- Prepare reports as requested by the Technical Head.
Required Skills and Qualifications
- Experience in sales analysis, customer relationship management, or a similar role.
- Good communication and people skills.
- Strong organization and time management skills.
- Ability to prepare reports and analyze data.
- Knowledge of office equipment, MIF management, and SLAs is a plus.
How to Apply for this Docutech Ghana Job
All C.V.’s should be sent via:Â info@docutechghana.com
Closing Date:Â January 31, 2025
NOTE:
It is important to keep in mind that employers receive many applications for each job posting and will only select the most qualified candidates. Furthermore, NewsNowGh does not have any influence over the decisions made by employers/recruiters. As a result, we cannot guarantee that sending applications will lead to candidates being shortlisted or selected for a particular position.
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