District Registration Officer (DRO) – District Head At National Identification Authority

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Duties and Responsibilities

The District Registration Officer (DRO) under the general guidance of the Regional Registration Officer, shall be responsible for the following duties:

  • Overseeing the operations of the NIA District Office;
  • Managing the day-to-day affairs of the District Office;
  • Providing efficient and effective management and administration, and upholding NIA’s standards of excellence and service;
  • Liaising with the contact persons of institutions and property owners of facilities where NIA offices are located or where registration exercises will be conducted;
  • Ensuring the availability of conducive atmosphere for the smooth registration of applicants especially the vulnerable and people with special needs;
  • Providing input for the development of the budget and procurement plans of the District;
  • Leading the delivery of customer-based services;
  • Collaborating with MMDAs to ensure effective implementation of registration exercises in the District;
  • Conducting staff appraisals within the District Office as may be required;
  • Preparing staff performance reports for presentation to the Regional Registration Officer and Management;
  • Preparing and submitting weekly, monthly, quarterly and annual reports of the District Office to the Regional Office;
  • Providing inputs for the development of appropriate operational systems and manuals to ensure compliance with statutory regulations and corporate policies/standards;
  • Ensuring that complaints from applicants, holders of National ID cards, users of verification services and the general public are promptly investigated and addressed;
  • Organizing and implementing training programmes for staff in the District;
  • Ensuring the adherence by staff to standard operating procedures and instructions issued from time to time by the Authority;
  • Ensuring the discipline and welfare of staff in the District;
  • Ensuring that logistics assigned to the district office are used judiciously and properly accounted for;
  • Facilitating the safe and secure deployment and storage of registration materials and logistics in the district as well as their maintenance;
  • Performing any other duties that may be assigned by the Executive Secretary.

Qualifications and Experience

  • A Master’s Degree in the Social Sciences, Business, Computer Science/Information Technology or related discipline from a recognized University or equivalent professional qualification is required;
  • At least two (2) years post qualification working experience which combines strategy and operational leadership prior to working with the National Identification Authority;
  • Proven completion of National Service.

Competencies and Skills

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The successful applicant must have the following:

  • Excellent leadership skills;
  • High level of integrity and maturity;
  • Sound decision-making skills;
  • Strategic planning and performance management skills;
  • Excellent and effective communications and interpersonal skills;
  • Strong analytical, quantitative and problem-solving skills;
  • Good negotiation, persuasion and conflict management skills;
  • Excellent report writing skills;
  • Ability and agility to work under pressure and meet deadlines;
  • Fluency in written and spoken English;
  • Fluency in at least one Ghanaian language;
  • Working knowledge of one other Ghanaian language is an advantage;
  • Proficiency in Microsoft Office;
  • Having a license to practice as a Commissioner for Oaths is an advantage;
  • Willingness to accept posting to any part of the country.

Mode of Application

Applications should be submitted with the following supporting documents:

  • Curriculum Vitae;
  • Certified photocopies of academic and professional certificates;
  • Addresses of three (3) referees, including telephone numbers and e-mails;
  • The cover letter should indicate applicant’s region and district of residence.
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The application, together with the above-listed documents should be forwarded to:

THE EXECUTIVE SECRETARY
NATIONAL IDENTIFICATION AUTHORITY
P. O. BOX M680, MINISTRIES POST OFFICE, ACCRA

CLOSING DATE : Not later than 5th April 2021

Salary and other Conditions of Service: As applicable in the Public Service

NB: All unsolicited applications previously submitted to NIA shall not be considered;
Only shortlisted applicants shall be contacted.

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