Customer Support Specialist Jobs in Canada 2024 ($32.77 per hour): Apply

The world’s most popular online platform for qualitative research is called Recollective. Over the past ten years, we have assisted some of the biggest and most ambitious companies in reaching their target audiences and gathering insightful data that can be put to use.

Recollective offers an award-winning portfolio of comprehensive research functions backed by highly skilled internal research and service specialists, making it easy for our customers to do online research. Hundreds of companies utilize Recollective all over the world, either with our expanding network of global service partners or as a completely flexible DIY solution.

As a rapidly expanding software company with headquarters in Ottawa, Canada, we have high standards and no intention of lowering them. We enjoy having fun, achieving our goals, and having great dreams.

Job Details

• Hiring Organization: Recollective
• Level: Entry level
• Employment type: Full-time
• Job Role: Customer Service and Administrative
• Industries: Market Research and Software Development
• Location: Vancouver, British Columbia, Canada

Scope of the Role

As a customer support specialist, you are an expert in Recollective software and a skilled communicator, able to assist our customers worldwide by providing swift solutions and education.

You will assist clients with technical issues every day by phone, email, or in-person video conferences. This could entail asking inquiries on features or other items, conducting pre-launch check reviews of platforms, or organizing impromptu online meetings to devise effective workaround techniques that align with their research goals.

We strongly encourage you to apply for this position if you appreciate solving problems and would like to work in a dynamic, fast-paced environment. You will get the chance to meet our employees and find out more about the position during the hiring process to make sure this is the right move for your career.

Responsibilities of Customer Support Specialist Jobs

• Handle and resolve customer support issues through live video sessions, phone calls, and email—all of which are recorded in our CRM support platform.
• Help clients with technical support and troubleshooting, and when necessary, escalate issues to the appropriate corporate departments.
• Execute Pre-Launch Check assesses client initiatives and offers suggestions to enhance their proficiency using Recollective.
• A discreet in-app help system should be provided to customers during live research sessions.
• Monitor customer communications and government remarks.
• Work together and support the sales and product teams of Recollective.
• Assist with the generation of written content as required and with maintaining Recollective’s internal and external knowledge bases.

Required Skills and Experience

• Any discipline-related degree or diploma from a university or college
• Capacity to accurately handle problems by understanding a situation or problem relevant to one’s job and acting appropriately to address it.
• Outstanding communication skills, both in writing and speaking. English proficiency is required for this line of work. French or Spanish-speaking candidates are given precedence.
• A minimum of two years of experience working in a professional customer-facing role is required of candidates.
• Ability to sympathize with consumers and deliver exceptional customer service.
• Experience as a leader during screen-sharing and live video sessions
• Self-starter with the ability to work well alone and a commitment to lifelong learning

Benefits of Customer Support Specialist Jobs in Canada

• Stable Employment: Customer service positions are essential in many industries, providing stable job opportunities for individuals seeking long-term careers in customer service.
• Opportunities in a Variety of Industries: There is a strong demand for customer support professionals in several industries, including finance, technology, retail, healthcare, and telecommunications. People may research different industries and choose jobs that match their interests and professional goals because of this diversity.
• Transferable abilities: Working in customer service positions helps employees develop transferable abilities that are useful in a range of careers. These skills include time management, problem-solving, communication, and conflict resolution. These skills improve employability and can be used in a range of contexts.
• Career Advancement: One common benefit of working in customer service is that it can lead to opportunities for advancement into management or supervisory roles, team lead roles, or specialized jobs in areas like quality assurance or training.
• Flexible Work Options: A lot of customer service jobs provide flexible work schedules, including shift work, full-time, part-time, and remote employment. This level of flexibility allows people to successfully balance their interests and commitments with their professional responsibilities.
• Competitive Pay: In Canada, customer service representatives typically receive competitive pay packages that include base pay, supplemental allowances, benefits like paid time off, health insurance, and retirement plans, as well as employee discounts.
• To stay up-to-date with the latest rules, processes, goods, and services, customer support positions often offer opportunities for professional growth and continual training. This is known as continuous learning. Those who pursue continuous education can grow professionally and stay relevant.
• Customer contact: Helping people and finding valuable solutions to problems is what makes customer contact such a fulfilling career. Jobs in customer service are perfect for people who enjoy helping others. Building a good rapport with customers may be satisfying and fulfilling.

Additional Benefits

• Success and Job Satisfaction: Providing outstanding customer service and skillfully resolving client complaints can enhance an individual’s sense of fulfillment in their work. Seeing your efforts directly translate into the customer’s delight can be personally satisfying.
• Encouragement of a Supportive Work Environment: Many companies prioritize creating a supportive work environment for their customer service teams by giving employees the resources, skills, and frameworks they need to succeed in their roles.

Location

All Canadians are eligible to apply, however, those who reside in British Columbia and can work in the Pacific Time Zone will be given priority. All of our employees have access to flexible and encouraging work settings, which can be either in-person or remotely based.

Frequently Asked Questions

Are jobs in customer service in Canada in demand?

the best positions in customer service in Canada. As of 2022, customer service representatives remain at the top of the list of the most sought-after positions in customer service. Two significant additions that employers are hiring are order management specialists and technical support experts.

Can someone work in customer service in Canada?

Being a customer service representative is a fulfilling career. The position provides a flexible work schedule, a multitude of career opportunities, and remote and work-from-home options.

What is the salary of a support expert in Canada?

In Canada, the average pay for a support specialist is $32.77 per hour or $63,908 per year. The starting salary for entry-level jobs is $47,196 annually, while the average salary for experienced workers is $78,827.