Customer Success Manager Jobs in Singapore 2026

March 30, 2026 4:51 pm

Customer Success Manager Jobs in Singapore 2026

Step into a fast-growing tech role where customer relationships and business growth go hand in hand. This opportunity offers exposure to global markets and innovative restaurant technology solutions. If you thrive in dynamic environments, this role offers strong potential for career advancement.

About the Role

This position is based in Singapore within a high-energy startup environment. As a Customer Success Manager, you will manage relationships with restaurant partners to drive growth and satisfaction. You will support onboarding, product adoption, and ongoing engagement with key clients.

Additionally, the role involves analyzing performance data to improve retention and optimize service delivery. You will also collaborate with internal teams to enhance product offerings and resolve client challenges.

About the Hiring Firm

inline is a global software startup focused on restaurant efficiency. The company provides solutions for reservations, table management, and customer engagement across multiple markets. Operating in Singapore and internationally, InLine partners with restaurants, food-tech platforms, and media services.

The organization emphasizes innovation, collaboration, and rapid growth within the SaaS industry. Employees benefit from a flexible work culture and opportunities to expand their careers globally.

Job Duties

Maintain strong relationships with restaurant partners to drive revenue growth and engagement
Support onboarding and implementation of products for new and existing clients
Monitor account performance and develop strategies to improve retention and satisfaction
Analyze data to identify trends and optimize customer success initiatives
Collaborate with sales, product, and operations teams to enhance service delivery
Resolve client issues and provide recommendations based on best practices
Act as a brand ambassador in all client interactions and engagements

Job Requirements

Minimum of two years’ experience in customer success, account management, or related roles
Fluency in Japanese, English, and Mandarin for effective client communication
Strong analytical skills with the ability to interpret data and drive decision-making
Excellent communication and interpersonal skills for stakeholder engagement
Experience in SaaS, B2B sales, or F&B industry is preferred
Ability to work in fast-paced environments and manage multiple priorities
Legal authorization to work in Singapore is required, as visa sponsorship is not provided

Click Here to Apply

Conclusion

This Customer Success Manager role offers an exciting opportunity to grow within a global tech startup. With exposure to international markets and innovative products, your career will advance rapidly. If you are ready to build strong client relationships and drive business success, this opportunity in Singapore is worth pursuing today.