Home / Visa Sponsored Jobs / Customer Services Global Trainer Job in UK 2026 (£35,000 to £45,000 Annually)

Visa Sponsored Jobs

Customer Services Global Trainer Job in UK 2026 (£35,000 to £45,000 Annually)

March 4, 2026 4:57 pm

Customer Services Global Trainer Job in UK 2026 (£35,000 to £45,000 Annually)

A Customer Services Global Trainer opportunity is now available in Cambridge, United Kingdom for 2026, offering an annual salary of £35,200 to £45,700 under a permanent full-time contract. This role is eligible for UK Skilled Worker visa sponsorship and operates under a hybrid working model.

The position provides international professionals with the opportunity to contribute to global customer service training initiatives within a leading academic publishing and assessment organisation.

About Role

The Customer Services Global Trainer will play a strategic role in developing and delivering training programmes designed to enhance customer service excellence across international teams. Supporting a global community of more than 340 customer service professionals across regions, including the UK, Iberia, the United States, Mexico, Asia, the Philippines, and Australia, the role focuses on strengthening professional capability and service quality.

Two specialist focus areas are available: Leadership & Development and Customer Experience. The Leadership & Development pathway focuses on coaching managers, enhancing onboarding programmes, and supporting employee engagement and career development initiatives.

The Customer Experience pathway emphasises behavioural coaching, soft skills training, workflow optimisation, and adoption of AI-enabled service tools. Training delivery will include blended learning approaches such as e-learning, virtual workshops, and in-person facilitation.

About Hiring Firm

Cambridge University Press & Assessment is a world-leading academic publishing and assessment organisation and part of the University of Cambridge. The organisation supports educators, researchers, and learners worldwide through educational content, assessments, and digital learning platforms. It operates globally with a strong commitment to innovation, inclusion, and professional development.

Responsibilities

Design and deliver global training programmes for customer service teams
Facilitate virtual and in-person training sessions across multiple regions
Support global systems rollouts and operational training initiatives
Develop engaging learning content using digital training tools
Analyse training performance using LMS and learning analytics
Coach managers and frontline staff on leadership and service skills
Promote adoption of AI-enabled tools and process improvement practices

Requirements

Strong experience designing training using adult learning principles
Ability to deliver blended learning programmes (virtual, e-learning, and classroom)
Experience using learning development tools such as Articulate or Rise
Familiarity with LMS or LXP platforms and training analytics
Excellent communication and facilitation skills across global teams
Strong project management and stakeholder collaboration abilities
Eligibility for UK Skilled Worker visa sponsorship

Click Here to Apply

Conclusion

This role offers a competitive salary, 28 days annual leave plus bank holidays, private medical insurance, pension scheme, discretionary bonus, and flexible hybrid working. For internationally experienced training and customer service professionals seeking relocation to the UK, this Global Trainer position provides a unique opportunity to influence service excellence across a global organisation while advancing a career in international learning and development.