Customer Service Supervisor Job in England 2025 | LIGEBOXER LTD

November 19, 2025 4:03 pm

Customer Service Supervisor Job in England 2025 | LIGEBOXER LTD

LIGEBOXER LTD is on the lookout for a dedicated Customer Service Supervisor to join their team in Richmond. This role requires a strong leader passionate about providing exceptional customer experiences. As the Customer Service Supervisor, you will oversee both online and in-store operations, ensuring the highest service standards. You will be instrumental in enhancing customer satisfaction and supporting team development.

About the Hiring Firm

LIGEBOXER LTD, trading as Linger Mart, is a unique retail company connecting Taiwanese culture with British consumers. They combine e-commerce convenience with the personal touch of physical stores. Linger Mart curates authentic Taiwanese products, offering everything from traditional snacks to modern lifestyle items. This innovative approach positions Linger Mart as a cultural bridge and a growing voice in the global retail market.

Job Duties

As a Customer Service Supervisor, your responsibilities will include:

Leading daily operations of the customer service team to ensure high performance.
Preparing staff schedules, allocating tasks, and ensuring adequate coverage during peak hours.
Conducting regular team meetings and performance reviews to enhance team dynamics.
Coaching and training team members on service quality and product knowledge.
Overseeing all customer inquiries via phone, email, and in-store visits.
Managing escalated complaints with professionalism to ensure customer satisfaction.
Maintaining accurate records of customer interactions and complaints for future reference.
Producing weekly and monthly performance reports, including customer satisfaction scores.
Supporting the onboarding and continuous training of new customer service employees.
Identifying inefficiencies and proposing improvements to workflows and procedures.

Job Requirements

To excel in this role, candidates should have:

1 to 2 years of supervisory experience in customer service or a related field.
Strong communication and interpersonal skills to lead a diverse team effectively.
Proven ability to handle escalated customer issues professionally.
Excellent organizational and time-management skills to manage multiple tasks.
Proficiency with CRM systems, online platforms, and Microsoft Office.
Experience in retail or e-commerce with familiarity with customer service KPIs.
Additional language skills, particularly in Mandarin, are preferred.

Click Here to Apply

Conclusion

If you are ready to take on a leadership role that values customer satisfaction and team development, consider the Customer Service Supervisor position at LIGEBOXER LTD. This role not only offers a competitive salary and benefits but also the chance to thrive in a dynamic and culturally rich environment.

Join a company that celebrates Taiwanese heritage while providing exceptional customer experiences. Apply today and embark on a rewarding career journey!