Customer Care Officer

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  • Company: Reform Pharmaceuticals Limited
  • Location: Ghana
  • State: Jobs in Accra
  • Job type: Full-Time
  • Job category: Customer Service Jobs in Ghana

Job Description

  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid, and complete information by using the right methods/tools
  • Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts, and file documents
  • Follow communication procedures, guidelines, and policies
  • Go the extra mile to engage customers
  • Resolve customer complaints via phone, email, mail, or social media
  • Use telephones to reach out to customers and verify account information
  • Greet customers warmly and ascertain problem or reason for calling
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Qualification Required & Experience

  • Documentation Skills
  • Listening Skills
  • Phone Skills
  • Diploma or HND
  • Multitask
  • Patience
  • 1 – 3 years professional experience

Location: Kwashiman, Accra

All C.V.s should be sent via: [email protected] indicating the position as the subject of the e- mail.

Closing Date: 31 December, 2021

NOTE:

UNDER NO CIRCUMSTANCE SHOULD AN APPLICANT PAY MONEY TO ANYONE IN GETTING A JOB WE HAVE PUBLISHED 

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