Friday, March 29, 2024

Latest Posts

Clients Service Officer at Manufacturing Company


December 23rd, 2021 at 12:29 pm

A big manufacturing company is seeking to recruit Clients Service Officer

JOB PURPOSE

  • To provide assistance to the Showroom Officer and BDM/Sales and Marketing Manager to achieve the following:
  • Provision of support and solutions to customers regarding product or service issues/concerns.

KEY RESPONSIBILITIES

The Client Service Representative’s responsibilities include, but are not limited to:

  • Meet monthly contact center performance goals for customer satisfaction, quality, productivity, and other key metrics.
  • Ensure that customers’ questions and problems are resolved properly and quickly.
  • Address challenging customers and problems that require escalation outside of the department.
  • Provide every customer with the highest level of customer service with a reassuring, professional attitude and a willingness to resolve the situation.
  • Provide support and solutions to customers regarding product or service issues and concerns.
  • Maintain accurate customer records by updating account information.
  • Negotiate Deals with Customers

Gender Policy and Equity

  • Supports and promotes the company’s gender policy and the Network’s initiatives for gender sensitivity and gender equity.
  • Promotes a culture of gender equity and sensitivity among staff and clients.
  • Promotes and supports gender equity, equal opportunity, and diversity policy.

Self-development

  • Develops and maintains own knowledge, expertise and professionalism.
  • Keeps abreast of current developments in the furniture manufacturing industry including micro and macro environmental factors and trends, through local and international networking activities, as it relates to Showroomissues.
  • Meets personal training and development needs through relevant Showroomrelated professional and commercial training and networking activities.

Qualification Required & Experience

  • Prior experience as a customer service or marketing officer, ideally at a similar company.
  • Extensive experience selling comparable products.
  • A degree in Marketing or similar is highly advantageous.
  • Minimum 1 year of call center and customer service experience
  • Outstanding interpersonal and communication skills for interacting with customers via phone and written correspondence
  • Excellent problem-solving skills
  • Ability to maintain composure under stressful conditions
  • Ability to multi-task in a fast-paced environment
  • Ability to make quick decisions to provide the best issue-resolution
  • Proficient with computer-based work; Ability to learn in-house software applications
  • Must work with integrity in all interactions and strive for excellence in all aspects of the job
READ ON:  Plan Ghana International announces job vacancies

Job Knowledge, Skills, and Experience

  • Proven ability to use sound judgment and decision making
  • Proven ability to analyze complex problems and recognize the root cause
  • Proven ability to set clear goals and expectations
  • Proven ability to communicate effectively and utilize communication tools appropriately
  • Proven ability to exceed customer satisfaction
  • Proven ability to motivate self and others
  • Ability to use critical thinking
  • Excellent identification of key causes

Planning and Performance Management

  • Ability to set and deliver business goals
  • Ability to plan, budget, and organize various functions necessary to accomplish project goals and activities
  • Ability to set, monitor, and assess achievements against performance targets, quality standards, and service agreements

Reporting and Communication Skills

  • Ability to consolidate, prepare and submit Showroom reports and correspondence
  • Exceptional oral skills and ability to speak clearly to Showroom staff, communicate clearly and persuasively and instruct others
  • Ability to interpret documents, understand procedures, and write reports
  • Ability to maintain high standards of accuracy in the information and advice provided to the MD, Management, and employees
  • Listening, comprehension, and understanding skills and sensitivity to the emotional, attitudinal and political aspects of human resources management
READ ON:  POLICE RECRUITMENT SCREENING: What's Involved In The Medical And Fitness Tests?

Organization and Interpersonal Skills

  • Ability to enthuse and inspire employees to give their best in order to achieve goals
  • Self-motivated team player with the ability to adapt and work cooperatively and effectively in different situations and teams to carry out the assigned task
  • Ability to supervise, train and foster the development of staff providing feedback, support, and encouragement
  • Ability to build and maintain effective relationships with individuals and teams
  • Excellent organization, delegation, performance management, and time management skills
  • Has a positive “can do” mentality and has the ability to address challenges and exploit all available resources to accomplish objectives
  • Ability to motivate others by personal role modeling, professional credibility, and trust
  • Ability to handle difficult people and tense situations with diplomacy and tact
  • Ability to deal with complex problems involving multiple facets and variables in non-standardized situations
  • Ability to maintain confidentiality in matters relating to employee’s personal information
  • Ability to maintain and promote fair, non-discriminatory employment practices and employee treatment

Commitment to Mission and Gender Policy and Equity

  • Commitment to the company’s mission, corporate values, and motivation as expressed in the ability to incorporate the mission and values in the work area
  • Commitment to poverty eradication and an ability to transform the lives and communities of people in poverty
  • Ability to support and implement transformational activities aimed at empowering all staff and clients in such a way that they become agents of social, spiritual, political, and economic transformation in their own communities
  • Commitment to promoting and supporting gender policy and equity
  • Commitment to equal opportunity and diversity policy and equity
READ ON:  Finance & Administrative Officer at ACET

Basic Mathematical and Numeric Skills

  • Addition, subtraction, multiplication, and division in all units of measure using whole numbers, common fractions, and decimals
  • Skill to locate routine mathematical errors
  • Computation of rate, ratio, and percent including the drafting and interpretation of Showroom reports

Personal Computer Operation

  • Intermediate skills in personal computer operation
  • Reporting and communication software programs – word processing, PowerPoint presentation, and spreadsheet
  • Typing speed to meet Showroom needs of the position.

KEY RELATIONSHIPS

  • MD
  • Management Team at all levels
  • Production staff
  • QS/Installation staff
  • Procurement Officer
  • Clients
  • Visitors
  • Credit Controller

Location: Accra

HOW TO APPLY

Interested candidate should send their CVs to: srvtcr475@gmail.com

Closing Date: 21 January 2022

JOIN WHATSAPP

For daily job alerts and guide to worldwide visas, join our WhatsApp and Telegram group

CLICK HERE TO JOIN THE WHATSAPP CHANNEL

CLICK HERE TO JOIN THE WHATSAPP GROUP

CLICK HERE TO JOIN THE TELEGRAM GROUP

CLICK HERE TO JOIN OUR FACEBOOK PAGE

 

NOTE:

UNDER NO CIRCUMSTANCE SHOULD AN APPLICANT PAY MONEY TO ANYONE IN GETTING A JOB WE HAVE PUBLISHED 

Latest Posts

Don't Miss