April 9th, 2021 at 07:42 am
Purpose
Leadership, Analysis and Reporting. Provide Insights to clients and for solutions and efficiencies. Continuously work towards a differentiated and proactive service offering. Product and Sector specialization.
Responsibilities
- Achieve net profit growth for business
- Drive significant growth and profitability in the context of cost management
- Manage costs / expenses within approved budget to achieve cost efficiencies
- Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions
- Manage existing clients and grow portfolio through making contact and generating leads
- Resolve all customer queries efficiently, and within agreed timelines.
- Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant sales targets.
- Maximize cross sell opportunities and strengthen client relationships
- Prepare business communication that is of a professional standard
- Provide sales support efficiencies and services in order to ensure retention of clients
- Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
- Comply with governance in terms of legislative and audit requirements
- Enter all Qualified leads into the sales pipeline and maintain on a daily basis
- Develop Strategies to improve operational and cost efficiencies by tracking, controlling and influencing Sales and Service activities with the specific aim to increase sales and Service efficiencies of the team
- Develop materials and documentation including minimum standards, templates, guidelines, FAQ’s and processes
- Develop a deep understanding of the technical trends, market, competition and trends in the market.
- Research and identify new entrants in the relevant industries (mobile, payments, finance etc)
- Develop a deep understanding of the technical trends, market, competition and trends in the market. Research and identify new entrants in the relevant industries (mobile, payments, finance etc).
- Assess opportunities and threats from these entrants
- Improve business decisions by providing accurate and reliable business intelligence (information) together with analyzing trends and data
- Manage own development to increase own competencies
- Plan and manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies
Experience and Qualifications
- Minimum Qualification : Business or banking qualification, relevant tertiary qualifications
- Experience : Minimum 5 years Client Management experience in a similar role
- Minimum of 3 years of managing and leading teams
How To Apply
Interested applicants should:
CLOSING DATE : April 20, 2021