Client Service/Complaint Officers

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Responsibilities:

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.

Requirements:

  • High school diploma, general education degree, or equivalent.
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.
  • Experience working with customer support.
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HOW TO APPLY

NB: Candidates must show evidence of completion of National Service.

Applications should be directed to the address below:

THE JUDICIAL SECRETARY
JUDICIAL SERVICE HEADQUARTERS
P. O. BOX 119
ACCRA

APPLICATION CLOSING DATE

The deadline for submission of applications is one (1) week from the date of the publication of this advert. That is 13th September 2021

NB:

Prospective applicants should note that the Judicial Service does not use recruitment agencies, individuals or internet sites in its recruitment process.

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