June 3rd, 2021 at 11:37 am
Job Description
Petra Securities Limited wishes to announce a vacant position for Business Support Officer to support the operations of Petra Securities.
Employment Type: Permanent
Reports to: Operations Officer
Job Summary
The role will provide general administrative assistance to the Commercial Operations Manager in managing the back-office work and reporting on sales, analyzing sales to measure performance, including performing market research on consumer trends and handling of internal operational processes.
Essential Functions
- Validate and ensure the accuracy and completeness all new customer data provided by sales team on daily basis using the approved system.
- Process all customer applications of retail products including direct debit mandates and ensure effective customer onboarding within agreed SLAs.
- Provide customer services by issuing promptly customer account statements and balances; processing redemptions; executing direct debit instructions of customers and providing customer payment split schedules to relevant stakeholders.
- Liaise with service providers to solve all operational and customer related issues.
- Assist in conducting research on industry trends and competitive environment to improve sales initiatives.
- Assist in developing and executing new procedures and processes resulting in effective and efficient sales operations conducted with integrity.
- Generate daily, weekly, and monthly sales & operational reports as required.
Education
- A minimum of first degree in any relevant discipline
Experience
- A minimum of 1 year of experience in a similar role
- Computer Proficiency in Microsoft office suites (Excel, Word, and PowerPoint)
Skills & Personal Attributes
Supervisory Responsibility
- This position has no supervisory responsibilities.
- Excellent problem solving and analytical skills.
- Good written and verbal communication skills.
- Attention to detail.
- Team Player.
- Result-oriented.
- Strong work ethic.
- Ability to manage time effectively, set priorities, and meet deadlines.
Mode of Application
All interested persons with the requisite qualification and skills should submit their application, curriculum vitae, and other credentials to the Head, Human Resources through careers@petraonline.com
CLOSING DATE
Not later than June 7, 2021.
Please note that only shortlisted candidates will be contacted.