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Branch Manager At Izwe Savings & Loans Limited,


February 7th, 2022 at 06:51 am

At Izwe Savings & Loans Limited, our core mandate is to simultaneously improve lives and deliver social upliftment in Ghana while generating solid financial returns through innovative financial solutions and services. Izwe Savings & Loans Limited strive to unlock potential by fuelling developmental aspirations in Ghana, aimed at real community and economic development.

Position: Branch Manager

Job Summary

The Branch Manager shall be directly responsible for managing the day-to-day operations of the Branch. He/she will be responsible for coordinating allocated resources to achieve all business and non-business objectives agreed with Senior Management.

Job Description/Requirements

Business Developments

  • Responsible for analyzing the market environment (external market), available internal resources and propose a business plan for key business lines such as Payroll, Car4Cash, deposits and other transactions for consideration and approval by the Area Manager and respective business department heads.
  • Responsible for frequently assessing local market developments to identify opportunities and threats and taking proactive steps to minimize threats and harness opportunities with an approach consistent with institutional policies.
  • Responsible for developing and implementing branch specific strategies to realize growth targets for Payroll, Car4Cash and Savings.
  • Responsible for assisting the Area Manager in terms of developing and implementing effective marketing and advertising strategies.
  • Responsible for ensuring uptake and usage of all new services; mobile banking and any services to be introduced in the future.
  • Responsible for ensuring that all files are activated within 24 hours after disbursement.
  • Where applicable, the Branch Manager is responsible for achieving both the Independent Sales Executive and “walk-in” component of the branch target set.
  • Responsible for maintaining adequate loan quality controls at the application stage.
  • Responsible for the execution of the company’s credit policy at the application stage.
  • Responsible for performing other ad-hoc business development task assigned by management.

Cash and Non-Cash Operations Management

  • Responsible for supervising all cash operations to ensure strict adherence to vault and cash box policies and procedures.
  • Responsible for liaising with the Finance Department to ensure adequate liquidity for cash operations.
  • Responsible for performing monthly cash-count in vault for the Branch.
  • Responsible for performing all end -of- day controls in accordance with the relevant policies.
  • Responsible for performing tasks related to confirmation and approval of specific transactions.
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Staff Management and Development

  • Responsible for directly supervising and managing the work of all staff in the branch.
  • Responsible for developing a reliable database for the management of staff (staff at post, transfers, leaves and ad-hoc absences etc.).
  • Responsible for ensuring that all staff have the right attitude, skills and knowledge to perform assigned duties.
  • Responsible for identifying the training needs of staff and liaising with the Human Resource department for the needed capacity building and assist in training new and existing staff.
  • Responsible for liaising with the relevant departments to ensure that staff capacity (ability and numbers) is commensurate with demand and market potential.
  • Responsible for coaching and developing staff to perform their roles well.
  • Responsible for building a team of high performing staff.
  • Responsible for sustaining staff motivation and performance.
  • Responsible for ensuring (through communication and good example) that staff live the Company’s corporate values always.
  • Responsible for giving regular and timely feedback to staff on attitude, skills and knowledge in relation to their work.
  • Responsible for taking timely and appropriate disciplinary measures in accordance with the Human Resource manual.
  • Responsible for carrying out regular staff appraisals and feedback according to the Human Resource manual.
  • Responsible for holding regular meetings with staff to update them on institutional developments.
  • Responsible for all administrative and sales staff specific to manager’s allocated branch and their success as a team in terms of exceeding sales targets
  • Responsible for driving the sales force of all Independent Sales Executives (where applicable), recruitment, training and retention thereof and for the success of the sales targets that will be set
  • Where applicable, responsible for the implementation of regular “refresher training” on an ongoing basis to ensure ISE’s are constantly up to date with any changes in policies
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Customer Care and Relationship Management

  • Responsible for collaborating with relevant departments to ensure that workflows, processes, structures and set-up in the banking halls support efficient service delivery
  • Responsible for monitoring service delivery levels to ensure a consistent match between actual service delivery and agreed institutional standards.
  • Responsible for ensuring that all staff deliver good quality services to all clients
  • Responsible for leading and developing a strong sense of client orientation amongst all staff in the branch
  • Responsible for ensuring the effective implementation of service recovery initiatives to ensure that clients complaints are effectively addressed.
  • Responsible for effectively segmenting clients and directly managing key accounts in the portfolio to achieve high client retention levels

Compliance, Security and Controls

  • Responsible for ensuring that all staff comply with relevant institutional policies, processes and procedures.
  • Responsible for ensuring that staff are well informed and trained to implement policies, processes and procedures.
  • Responsible for ensuring full implementation of all recommendations of audit, compliance and other management reports.

Information Management

  • Responsible for ensuring timely dissemination of institutional decisions and general communication to staff (memos, circulars, minutes of meetings, etc.)
  • Responsible for keeping a database (hard and soft copies) of all official communication.
  • Responsible for coordinating communication between head-office and branch.
  • Responsible for providing management with relevant information on external and internal developments.

Logistics Management, Security and Outlook

  • Responsible for liaising with relevant departments to ensure that staff have the needed logistics to work.
  • Responsible for ensuring the Branch is always kept clean and tidy.
  • Responsible for ensuring proper maintenance, good housekeeping as well as safe custody of all company property
  • Responsible for supervising the work of outsourced auxiliary staff such as security personnel and cleaners and liaise with the relevant departments for replacements if their performance is unsatisfactory.
  • Responsible for managing key protocols of the branch and ensure strict compliance with all security policies
  • Responsible for coordinating the effective utilization of all logistics allocated to the branch
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Reporting

Responsible for preparing and submit monthly reports on business, operations and other standard reports to Area Managers and Senior management

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Qualification Required & Experience

Educational requirements:

  • Higher National Diploma
  • A Bachelors’ Degree is recommended (majoring in Sales or Marketing is an advantage)
  • Branch management experience at a bank or micro-lender essential
  • Excellent knowledge of IT systems including Microsoft office and e-mail (Credit Ease experience is an advantage)

Skills / Abilities:

  • Hard working and goal driven;
  • Excellent communication skills;
  • Excellent sale skills;
  • Positive attitude;
  • Excellent management skills;
  • Accurate and fast worker;
  • Good interpersonal skills;
  • Neat and organized person.

Location: Koforidua

How To Apply 

All interested applicants should forward their CVs to: ghanavacancies1@gmail.com / careers@izweghana.com

Closing Date: 14 February, 2022

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