Home / Visa Sponsored Jobs / Bilingual Customer Service Representative Job in UK 2026 | Caterpillar

Visa Sponsored Jobs

Bilingual Customer Service Representative Job in UK 2026 | Caterpillar

February 16, 2026 5:14 am

Bilingual Customer Service Representative Job in UK 2026 | Caterpillar

An exciting opportunity is now open for international professionals seeking UK visa sponsorship to join a global industry leader as a Bilingual Customer Services Representative in Solihull, England. This permanent, full-time role offers a competitive salary range of £34,237 – £54,780, performance bonuses, and a comprehensive benefits package.

Visa sponsorship is available for eligible candidates, making this an excellent pathway for overseas applicants fluent in English and Dutch who are looking to build a long-term career in the United Kingdom. This position is ideal for customer-focused professionals who thrive in fast-paced, international environments and enjoy solving real-world business challenges.

About Role

As a Bilingual Customer Services Representative, you will act as the first point of contact for customers, delivering high-quality support while managing accounts and resolving enquiries with professionalism and empathy. You will communicate directly with both English- and Dutch-speaking customers, helping them navigate financial services, investigate issues, and reach effective resolutions.

Working onsite Monday to Friday (37.5 hours per week), you’ll collaborate with cross-functional teams, analyse customer data, and maintain compliant communication records. This role blends customer service excellence with analytical thinking, making it well-suited to candidates who enjoy balancing relationship management with problem-solving. You will also benefit from structured onboarding, ongoing development, and exposure to global operations within a highly respected corporate environment.

About Hiring Firm

Caterpillar is one of the world’s most recognised industrial brands, employing thousands of professionals across Europe and beyond. Through its financial services arm, Cat Financial, the organisation provides innovative financing solutions to customers and dealers worldwide. With a strong commitment to inclusion, sustainability, and employee development, Caterpillar offers a collaborative workplace where global talent can grow, contribute, and build meaningful careers.

Responsibilities

Manage customer accounts and execute core customer service processes
Communicate directly with English- and Dutch-speaking customers to deliver exceptional service
Resolve enquiries with accuracy, clarity, professionalism, and empathy
Investigate issues and provide effective resolutions for customers and business partners
Analyse and process customer data to support informed decision-making
Maintain detailed and compliant customer communication records
Collaborate with internal teams to support customer needs and operational goals
Build strong, trust-based relationships with customers and stakeholders

Requirements

Fluency in both spoken and written English and Dutch
Strong customer service mindset with a proactive, solution-oriented approach
Excellent communication and interpersonal skills
Ability to manage multiple priorities while maintaining attention to detail
Analytical thinking skills with confidence, using data to guide decisions
Structured problem-solving capability and professional judgement
Willingness to work onsite full-time in Solihull, UK
Eligibility for UK Skilled Worker visa sponsorship (for international applicants)

Click Here to Apply

Conclusion

This Bilingual Customer Services Representative role offers international candidates a unique opportunity to join a world-class organisation with UK visa sponsorship, competitive pay, performance bonuses, and outstanding benefits, including private medical insurance, pension contributions, and generous annual leave.

If you are fluent in English and Dutch and are seeking relocation to the UK with a globally respected employer, this position provides a strong foundation for professional growth within an international corporate environment. Apply now to take the next step in your global career journey with Caterpillar.