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Bilingual Agent Support Representative Job in USA 2025 | Quick Hiring

November 15, 2025 4:00 pm

Bilingual Agent Support Representative Job in USA 2025 | Quick Hiring

Are you passionate about customer service and making a significant impact? iA American is searching for a Bilingual Agent Support Representative in Waco, Texas. This role is essential for providing exceptional service to policyholders, agents, and internal teams. You will lead every interaction with care and professionalism.

As a primary point of contact, your bilingual communication skills will be vital to this position.

About the Hiring Firm

iA American, part of the iA Financial Group, is a major player in the insurance industry. With roots tracing back to 1910, the company specializes in life insurance and annuities tailored to meet client needs. Headquartered in Waco, Texas, iA American aims to provide clients with security and confidence in their financial futures.

iA Financial Group is the fourth-largest life and health insurance company in Canada, known for its commitment to employee development and community engagement.

Job Duties

In your role as a Bilingual Agent Support Representative, you will:

Communicate Effectively: Handle inbound and outbound calls, chats, and emails in both English and Spanish.
Explain Policies: Clearly articulate policy coverage details and respond to inquiries with empathy.
Assess Customer Needs: Evaluate customer requests and escalate issues to appropriate departments when necessary.
Update Records: Maintain accurate service logs and update policies as required.
Stay Informed: Keep up-to-date with company products and internal procedures to provide informed support.
Maintain Professionalism: Uphold a professional and positive demeanor in a fast-paced call center environment.
Ensure Compliance: Adhere to applicable laws, regulations, and internal policies.

Job Requirements

To excel in this role, candidates should meet the following qualifications:

Communication Skills: Strong verbal and written communication skills in both English and Spanish.
Customer Service Experience: At least one year of experience, preferably in a call center setting.
Attention to Detail: Demonstrates strong organizational skills and attention to detail.
Technical Proficiency: Ability to type a minimum of 35 WPM and proficient in MS Office and related systems.
Adaptability: Collaborative and eager to learn in a dynamic environment.
Performance Metrics: Ability to meet departmental key performance indicators (KPIs) within six months.

Additional Benefits

iA American offers competitive advantages, including:

Health Benefits: Comprehensive health insurance, 401(k) matching, and wellness days.
Supportive Environment: A culture prioritizing employee growth and development.
Inclusion Initiatives: A commitment to diversity, ensuring an inclusive workplace for all.

Click Here to Apply

Conclusion

If you are ready to join a dynamic team and make a difference, iA American wants to hear from you. This role is not just a job; it’s a meaningful career opportunity. Apply today and become part of a company that values integrity, collaboration, and continuous growth!