BedOAK Global Limited Invites Job Applications
POSITION: Customer Service Officer
Company Description:
BedOAK Global Limited is a limited liability business that operates in three major industries: building construction and property management, food processing, and online booking services. Our building division specializes in delivering excellent projects and managing properties, whereas our food processing division focuses on offering nutritious items for mothers and newborns.
Additionally, our web platform provides seamless booking options for hotels, automobiles, and long-term apartments, ensuring our clients’ convenience and happiness. BedOAK Global Limited is dedicated to excellence, innovation, and customer-centric services in all of its businesses.
Role Description
This is a full-time, on-site Customer Service Officer position with Bedoak Global Limited in Kumasi. As a client Service Officer, you will respond to client inquiries, address issues, and deliver exceptional service to ensure customer happiness.
Duties and Responsibilities
- Handle concerns, present acceptable solutions and alternatives within time constraints, and follow up to guarantee resolution.
- Suggest solutions when a product fails.
- Handle product recalls.
- Attempt to encourage the consumer to reconsider the cancellation.
- Identify and appraise consumers’ needs to ensure satisfaction.
- Build trusting relationships through open and interactive conversation.
- Provide accurate, valid, and comprehensive information using the appropriate methods/tools.
Qualifications
- Excellent communication and problem-solving abilities.
- Demonstrates empathy and effective customer service, as well as strong organizational and time management skills.
- Proficiency with customer service software and tools
- Prior customer service experience is a bonus.
- High school graduation or equivalent is essential; a Bachelor’s degree is a plus.
How to Apply for this BedOAK Global Limited Job
Interested persons should forward application letters, CVs, and copies of their certificates to office@bedoakglobal.com
Closing Date: September 21, 2024
NOTE:
It is important to keep in mind that employers receive many applications for each job posting and will only select the most qualified candidates. Furthermore, NewsNowGh does not have any influence over the decisions made by employers/recruiters. As a result, we cannot guarantee that sending applications will lead to candidates being shortlisted or selected for a particular position.
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