April 26th, 2025 at 01:13 pm
Avis Ghana Calls For Job Applications
POSITION: Reservations Agent
Company Profile
Avis Ghana, a franchisee of Avis Europe since 2000, provides a variety of transportation services from our main office in Accra, Ghana. We manage a fleet exceeding 80 vehicles, which includes sedans, 4x4s, minibuses, luxury cars, and coaches, servicing all of Ghana and eight nations in West Africa. Avis Ghana is the top choice for transportation services for international missions, global companies, and local organizations, continually proving its dedication to outstanding customer service. Our esteemed roster of clients features embassies, universities, and prominent individuals.
Position Summary
This position is a full-time, on-site job in Accra for a Reservations Agent. The Reservations Agent will handle phone reservations, address customer inquiries, and deliver outstanding customer service. Daily responsibilities involve handling phone calls, managing bookings, aiding with customer inquiries, and fulfilling receptionist tasks when required.
Duties:
- Helping and guiding clients who might be selecting from different travel choices.
- Booking reservations for clients according to their diverse needs and financial constraints.
- Verifying the availability of lodging or transport on the customers’ preferred travel dates.
- Assisting in creating travel plans by recommending local sights and points of interest.
- Handling payments and providing customers with confirmation information.
- Resolving any problems that could occur with bookings or reservations.
- Marketing and advertising booking services.
- Responding to any inquiries customers may have regarding the booking procedure.
- When suitable, up-selling involves notifying customers about extra services or special packages, like tour tickets, travel insurance, or enhanced seats/accommodations.
- Offering assistance to clients who may wish to modify or cancel a booking.
Requirements
- Excellent Phone Etiquette and the capacity to manage Reservations effectively
- Outstanding Customer Support and Communication abilities
- Familiarity with Receptionist Responsibilities
- Outstanding organizational abilities and focus on detail
- The capability to thrive in a high-pressure setting and manage stress efficiently.
- Skill in office software and booking systems is an advantage.
- A diploma (upper class) from an accredited university.
- 3 years of professional experience in a customer service position or the hospitality sector.
How to Apply for this Avis Ghana Job
Closing Date: May 10, 2025
NOTE:
It is important to keep in mind that employers receive many applications for each job posting and will only select the most qualified candidates. Furthermore, NewsNowGh does not have any influence over the decisions made by employers/recruiters. As a result, we cannot guarantee that sending applications will lead to candidates being shortlisted or selected for a particular position.
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