February 8th, 2021 at 10:12 am
- Company: Quick Credit and Investment Micro-Credit LTD
- Location: Ghana
- State: Accra
- Job type: Full-Time
- Job category: Customer Service/Client Care Jobs in Ghana
QUICK CREDIT & INVESTMENT MICRO-CREDIT LIMITED, a non-bank financial institution located in Ghana requires the services of energetic CALL CENTER EXECUTIVES. The job location is Accra-Ring Road Central
Job Description
• Obtaining client information by answering telephone calls; interviewing clients; verifying information and entering same into a web-based database
• Determining Clients’ eligibility for the company’s products by comparing client information to established requirements and policies.
• Educating clients by explaining procedures; requirements, answering questions and also providing information.
• Receiving and handling customer complaints in a timely manner.
• Maintaining communication equipment by reporting fault and problems.
• Maintaining and improving quality results by adhering to standards and guidelines and also recommending for improved performance.
Skills Requirements:
• Excellent Verbal communication
• Excellent Phone skills
• Good listening skills
• Excellent Data entry skills
• A good team player
• Excellent Attention to details
• Great sense of professionalism
• Ability to Multi-task
• The applicant must be able to speak good English and two of the following languages
a. Wala
b. Dagbani
c. Frafra
d. Hausa
Qualification Required & Experience
Education, Experience, and Licensing Requirements:
• Minimum of HND
• Previous customer service experience, especially in the financial industry preferred.
Location: Accra
How To Apply For The Job
CV and cover letter should be sent to:
Closing Date: 18 February, 2021
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