AT Ghana Calls For Job Applications
ROLE TITLE: Retail Shop Executive
Job Summary
- The successful candidate will join our team as a retail executive in the Customer Experience department.
- (S)he will report to the Retail shop manager and interact with customers, making sure that their service needs are identified and met to improve customer experience.
Key Responsibilities
Working closely with the shop manager to make sure AT Retail CEX rules are followed consistently.
People
- Take part in all training and exercises for personal growth.
- Take part in all briefings and coaching programs for the team to improve service in the shop.
Process
- Make sure that acquisitions are healthy and that activations follow the rules.
- Is in charge of making sure that customers have a better experience in the shop.
- Make sure that all customer service processes and procedures are followed.
Customers
- Making sure that all questions and complaints from customers are answered according to SLAs.
- Make sure your T-NPS and CES scores are high.
Needed Qualifications and Experience
- Bachelor’s degree from a well-known college or university
- Two to three years of experience running a store.
CORE COMPETENCIES
- Excellent knowledge of how a store works;
- Excellent analytical and problem-solving skills;
- Excellent planning skills
- Excellent and effective communication skills, both orally and in writing.
- Sensitivity to other cultures.
How to Apply for this AT Ghana Job
Those who want to apply and are qualified should send their applications and curriculum vitae to the Email: recruitment@at.com.gh
Please put the job you want in the subject line of your email.
Closing Date: August 18, 2023
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