March 31st, 2021 at 12:22 pm
Duties and Responsibilities
The Assistant Technical Support Officer under the general guidance of the Regional Registration Officer and District Registration Officer, shall have the following responsibilities:
- Installing and configuring computer hardware, operating systems, licenses and applications;
- Monitoring and maintaining computer systems and networks;
- Troubleshooting system and network problems either in person or remotely, diagnosing and solving hardware or software faults;
- Replacing mobile registration workstation, printer and printer server parts as required;
- Managing multiple cases and requests at one time;
- Setting up new users’ accounts and profiles and dealing with password issues;
- Supporting the roll-out, implementation, testing and evaluation of new technology and applications;
- Assisting with the implementation of technical policy on the online presence, design, integration, content management, maintenance support of websites and intranet;
- Conducting networks and electrical safety checks on computer equipment;
- Providing daily, weekly, monthly and regular reports including procedural documentation and relevant reports;
- Escalating unresolved issues and faults to the Technology and Biometrics Department;
- Capturing onto the enrolment system, the personal information of applicants as recorded on the Registration Application Form;
- Capturing the biometric information such as the fingerprints, irises and pictures of applicants using a Mobile Registration Workstation (MRW);
- Ensuring the accurate capture of data input(s) received from the Assistant Registration Officer(s);
- Managing the printer and print server to ascertain the status of National Identity cards in print;
- Printing and issuing National identity cards to applicants;
- Printing, sorting, shipping and issuance of National ID cards in backlog to designated District Registration offices;
- Assisting in the conduct of training and orientation for the Assistant Technical Enrolment Officers (ATEOs);
- Performing any other duties that would be assigned by the Executive Secretary or the Regional Registration Officer from time to time.
Qualifications and Experience
The Applicant must have:
- A minimum qualification of a Bachelor’s Degree in Computer Science, Computer Engineering, Management Information System (MIS) or related discipline from a recognized tertiary institution or equivalent professional qualification;
- At least one (1) year post-qualification relevant working experience which combines basic information technology and computer networking and hardware prior to working with the National Identification Authority
- Proven completion of National Service.
Competencies and Skills
- A high sense of integrity and maturity;
- Excellent leadership skills;
- Ability to think logically;
- Possession of a good memory of how software and operating systems work;
- Highly computer literate;
- Excellent communication and interpersonal skills;
- Willingness to work for long and at odd hours;
- Ability to work well in a team;
- Able to handle large numbers of requests and assignments and supervise the data collection process;
- Ability to deal effectively with challenging field operational issues;
- Ability to work with little or no supervision;
- Agility and ability to work under pressure and meet deadlines;
- Fluency in written and spoken English;
- Excellent Report Writing skills;
- Willingness to accept posting to any part of the country.
Mode of Application
Applications should be submitted with the following supporting documents:
- Curriculum Vitae;
- Certified photocopies of academic and professional certificates;
- Addresses of three (3) referees, including telephone numbers and e-mails;
- The cover letter should indicate applicant’s region and district of residence.
The application, together with the above-listed documents should be forwarded to:
THE EXECUTIVE SECRETARY
NATIONAL IDENTIFICATION AUTHORITY
P. O. BOX M680, MINISTRIES POST OFFICE, ACCRA
CLOSING DATE : Not later than 5th April 2021
Salary and other Conditions of Service: As applicable in the Public Service
NB: All unsolicited applications previously submitted to NIA shall not be considered;
Only shortlisted applicants shall be contacted.