Assistant Technical Support Officer (ATSO) At National Identification Authority (NIA)

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Duties and Responsibilities

The Assistant Technical Support Officer under the general guidance of the Regional Registration Officer and District Registration Officer, shall have the following responsibilities:

  • Installing and configuring computer hardware, operating systems, licenses and applications;
  • Monitoring and maintaining computer systems and networks;
  • Troubleshooting system and network problems either in person or remotely, diagnosing and solving hardware or software faults;
  • Replacing mobile registration workstation, printer and printer server parts as required;
  • Managing multiple cases and requests at one time;
  • Setting up new users’ accounts and profiles and dealing with password issues;
  • Supporting the roll-out, implementation, testing and evaluation of new technology and applications;
  • Assisting with the implementation of technical policy on the online presence, design, integration, content management, maintenance support of websites and intranet;
  • Conducting networks and electrical safety checks on computer equipment;
  • Providing daily, weekly, monthly and regular reports including procedural documentation and relevant reports;
  • Escalating unresolved issues and faults to the Technology and Biometrics Department;
  • Capturing onto the enrolment system, the personal information of applicants as recorded on the Registration Application Form;
  • Capturing the biometric information such as the fingerprints, irises and pictures of applicants using a Mobile Registration Workstation (MRW);
  • Ensuring the accurate capture of data input(s) received from the Assistant Registration Officer(s);
  • Managing the printer and print server to ascertain the status of National Identity cards in print;
  • Printing and issuing National identity cards to applicants;
  • Printing, sorting, shipping and issuance of National ID cards in backlog to designated District Registration offices;
  • Assisting in the conduct of training and orientation for the Assistant Technical Enrolment Officers (ATEOs);
  • Performing any other duties that would be assigned by the Executive Secretary or the Regional Registration Officer from time to time.
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Qualifications and Experience

The Applicant must have:

  • A minimum qualification of a Bachelor’s Degree in Computer Science, Computer Engineering, Management Information System (MIS) or related discipline from a recognized tertiary institution or equivalent professional qualification;
  • At least one (1) year post-qualification relevant working experience which combines basic information technology and computer networking and hardware prior to working with the National Identification Authority
  • Proven completion of National Service.

Competencies and Skills

  • A high sense of integrity and maturity;
  • Excellent leadership skills;
  • Ability to think logically;
  • Possession of a good memory of how software and operating systems work;
  • Highly computer literate;
  • Excellent communication and interpersonal skills;
  • Willingness to work for long and at odd hours;
  • Ability to work well in a team;
  • Able to handle large numbers of requests and assignments and supervise the data collection process;
  • Ability to deal effectively with challenging field operational issues;
  • Ability to work with little or no supervision;
  • Agility and ability to work under pressure and meet deadlines;
  • Fluency in written and spoken English;
  • Excellent Report Writing skills;
  • Willingness to accept posting to any part of the country.
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Mode of Application

Applications should be submitted with the following supporting documents:

  • Curriculum Vitae;
  • Certified photocopies of academic and professional certificates;
  • Addresses of three (3) referees, including telephone numbers and e-mails;
  • The cover letter should indicate applicant’s region and district of residence.

The application, together with the above-listed documents should be forwarded to:

THE EXECUTIVE SECRETARY
NATIONAL IDENTIFICATION AUTHORITY
P. O. BOX M680, MINISTRIES POST OFFICE, ACCRA

CLOSING DATE : Not later than 5th April 2021

Salary and other Conditions of Service: As applicable in the Public Service

NB: All unsolicited applications previously submitted to NIA shall not be considered;
Only shortlisted applicants shall be contacted.

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