APPLY NOW: Philips Recruitment for Field Service Engineer

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Applications are invited from interested and suitably qualified candidates for Philips Recruitment for Field Service Engineer.

Philips is a world-leading health technology company with a vision to make life better for people worldwide through meaningful innovation. Making good on this promise depends on our passionate, inspirational, collaborative and diverse team. We have over 80,000+ brilliant people around the world but are always looking for more. Like-minded, motivated, focused minds to join us in creating a healthier, more connected society while transforming themselves personally and professionally.

Job Description

  • Company: Philips
  • Location: Ghana
  • State: Accra
  • Job type: Full-Time.

Job Purpose

Responsible for maintaining and installing professionally Healthcare equipment and maximizing customer satisfaction.

Responsibilities

  • Install Philips Healthcare (PH) equipment according standards with respect to quality and installation time as set by PH
  • Perform planned maintenance and equipment modifications within the scheduled time and to the quality standards set by PH
  • Perform corrective maintenance, supported when necessary by  tier-2 support helpdesk
  • Demonstrate commitments to meet customer needs and requirements by ensuring all given quality standards

 

  • Submit timely and accurate service data, job sheets, reports, expense claims, radiation film badges, field problem reports and other paperwork as assigned
  • Be aware of customer needs and potential commercial leads (Philips Lifecycle Solutions – PLS)  through customer visits and provide feedback and recommendations to the management, relevant people within the organization
  • Support the District Customer Services & Operations Manager and the Customer Services Account Manager as appropriate with contract renewals etc.
  • Use company property with care to ensure optimal results with minimal operational costs

 

  • Keep abreast of new technologies likely to affect PH range of products
  • Be a professional representative for PH with respect to customer problems, ensuring personal acceptability by the customer in appearance and behavior in accordance with PH policy and targets
  • Responsible for executing service events (maintenance & Installation) in compliance with applicable version of Business Unit (BU) / Business Line (BL) service manuals and relevant PH quality standard policies
  • Responsible for completeness and accuracy of service records with particular attention to test & inspection results
  • Responsible for adopting appropriate ESD control while servicing PH equipment
  • Responsible for using appropriate electronic measurement equipment in calibration controlled cycle
  • Responsible for reporting identified device safety issues according to applicable PH quality standard policy
  • Responsible for reporting customer feedback according to an applicable quality standard policy and follow up relevant assigned quality & regulatory training in a timely manner

Requirements

  • Degree level education or equivalent
  • Experience in maintenance and troubleshooting of technical complex systems
  • Fluent in English, verbal and written in addition to local language.

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