New Job Recruitment at VisionFund Ghana

By Eric Appiah

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February 11, 2026 11:15 am

New Job Recruitment at VisionFund Ghana

Job Title: Client Service Manager (Branch Manager)

Company Profile

VisionFund Ghana operates as a key subsidiary of VisionFund International, a global network of microfinance institutions spanning four continents. As a wholly owned entity of World Vision International, we integrate financial inclusion with community development. Our mission is to build a foundation for local economies and healthy communities through ethical microfinance. We uphold the highest safeguarding standards, maintaining a zero-tolerance policy towards any violence or abuse against children and adults in the communities we serve. This commitment is fundamental and a mandatory requirement for every team member.

Position Overview

VisionFund Ghana is recruiting one dedicated Client Service Manager, also designated as a Branch Manager, for our operations in Kumasi. This is a Grade 14 leadership position with the core purpose of guiding a branch team to successfully achieve both social impact and rigorous business objectives.

Key Responsibilities and Duties

As the Branch Manager, you will provide comprehensive leadership and assume full accountability for your branch’s performance. Your primary duties will encompass the following:

Operational Leadership and Compliance: You will lead all day-to-day branch activities effectively. Furthermore, you must ensure strict adherence to and implementation of all operational policies, systems, and safeguarding protocols.
Team Development and Performance: A central responsibility is building team capacity through effective training programs. Consequently, you will strengthen staff skills in microfinance administration, client service, and product delivery.
Financial and Impact Management: You are directly accountable for ensuring branch profitability at all times. Additionally, you must guarantee the branch meets all its predefined social impact targets aligned with our mission.
Reporting and Administration: You will prepare and submit accurate monthly, quarterly, and annual reports. These include financial statements, portfolio quality analyses, and impact assessment reports for management review.
Stakeholder Engagement: You will represent VisionFund Ghana professionally, building strong relationships within the community and ensuring excellent service delivery to all clients.

Required Skills, Experience, and Qualifications

Ideal candidates must firmly demonstrate the following qualifications and attributes:

A Bachelor’s University Degree, preferably in Business Administration, Microfinance, Development Finance, or an equivalent specialized field.
A minimum of five years of progressive experience within a financial institution.
At least two years of proven experience in a Regional, Area, or Branch Management position, demonstrating leadership capability.
Strong business development acumen and the ability to relate effectively with people from diverse socio-economic backgrounds.
In-depth knowledge of microfinance methodologies, products, and services.
A clear understanding of VisionFund Ghana’s core objectives, business model, and ethical operating principles.
Dynamic, innovative, and self-motivated with strong organizational abilities.
The capacity to work effectively under pressure in a goal-oriented environment.
Must be a practicing Christian, aligned with the organization’s faith-based foundation and values.
Moreover, candidates must currently reside in or be willing to relocate to Kumasi.

How to Apply for this Job Recruitment at VisionFund Ghana

Interested and qualified individuals should submit their applications by following these steps:

Prepare a formal Application Letter and a detailed Curriculum Vitae (CV).
Send these documents via email to pandc@visionfundghana.org.
Use the exact title ‘CLIENT SERVICE MANAGER’ as the subject line of your email.
Ensure your application highlights your specific leadership experience and achievements in microfinance or branch management.
Applications must be received on or before the closing date. Please note that only shortlisted applicants will be contacted for the next stage.

Application Deadline: Thursday, February 15, 2026

Why Join VisionFund Ghana?

This leadership role offers a unique opportunity to drive both financial inclusion and positive social change. You will lead a team dedicated to empowering individuals and communities, directly contributing to poverty alleviation. VisionFund Ghana provides a purposeful career within a global network, supported by strong ethical values and a commitment to staff development. Therefore, if you are a passionate, results-driven Christian leader seeking to make a meaningful difference, we encourage you to apply for this impactful position in Kumasi.