Customer Service Supervisor Job in UK 2025 | AFRO UK FOODS LTD

December 17, 2025 4:10 pm

Customer Service Supervisor Job in UK 2025 | AFRO UK FOODS LTD

Are you an experienced customer service professional ready to step into a leadership role within a growing UK organisation? AFRO UK FOODS LTD is seeking a dedicated Customer Service Supervisor to lead daily service operations in London.

This opportunity is ideal for individuals who thrive in fast-paced environments, enjoy developing teams, and are motivated by delivering consistently excellent customer experiences. With visa sponsorship available, the role also supports skilled professionals looking to build a long-term career in the United Kingdom.

About the Role

The Customer Service Supervisor position focuses on overseeing day-to-day customer service operations while ensuring service standards remain consistently high. You will supervise frontline staff, resolve complex customer concerns, and support operational improvements across the business.

The role requires strong leadership, clear communication, and the ability to balance people management with performance monitoring. As a supervisor, you will work closely with management to enhance customer satisfaction, streamline workflows, and create a positive working environment for staff and clients alike.

About the Hiring Firm

AFRO UK FOODS LTD is a reputable organisation committed to delivering quality products and outstanding customer service across its operations. The company places strong emphasis on professionalism, teamwork, and continuous improvement. By investing in capable leaders, AFRO UK FOODS LTD aims to strengthen its service culture while supporting employee growth and career progression.

The organisation also offers UK Skilled Worker visa sponsorship, demonstrating its commitment to attracting and retaining global talent within the customer service sector.

Job Duties

As a Customer Service Supervisor, your core responsibilities will include the following duties:

Supervise and coordinate daily customer service activities across the team.
Support staff in handling customer queries, complaints, and service requests.
Manage complex or sensitive customer issues with professionalism and discretion.
Prepare and manage staff schedules to meet operational and service demands.
Monitor team performance while maintaining consistent service quality standards.
Collaborate with managers to improve customer satisfaction and service processes.
Report customer feedback and recommend actionable service improvements.

Job Requirements

To succeed in this role, candidates should meet the following requirements:

Proven experience supervising or managing a customer service team.
Fluency in English with excellent verbal and written communication skills.
Strong analytical skills to interpret performance data and guide improvements.
Demonstrated leadership abilities with a proactive problem-solving approach.
Excellent organisational skills with the ability to manage multiple priorities.
Experience in training and developing staff to achieve high performance.
Ability to work under pressure while maintaining professionalism and accuracy.
Previous experience in a fast-paced environment is desirable but not essential.

Click Here to Apply

Conclusion

The Customer Service Supervisor role at AFRO UK FOODS LTD offers a rewarding opportunity to lead, influence, and grow within a supportive UK organisation. With competitive pay up to £35,000 per year, visa sponsorship, and long-term career prospects, this position suits professionals seeking stability and leadership progression.

For motivated individuals passionate about customer service excellence, this role provides a strong platform for professional success in 2025 and beyond.