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Technical Product Support Specialist Job in USA 2025 | TriCom Technical Services

December 8, 2025 5:48 am

Technical Product Support Specialist Job in USA 2025 | TriCom Technical Services

Are you passionate about technology and customer support? TriCom Technical Services is hiring a Technical Product Support Specialist in Minneapolis, Minnesota. This role combines technical expertise with exceptional customer service, making it a prime opportunity for those looking to advance their careers in IT.

About TriCom Technical Services

TriCom Technical Services is a recognized leader in IT solutions. They provide dedicated support and consultancy services to a wide range of clientele. The company values innovation and collaboration, aiming to create a supportive work environment. Their commitment to employee well-being includes comprehensive benefits, making them an appealing employer in the tech industry.

About the Role

The Technical Product Support Specialist plays a crucial role in maintaining the reliability and security of operational systems. You will be responsible for managing local networks, servers, and communication tools. In this position, you will collaborate closely with business users, ensuring their technical needs are met promptly and efficiently.

Job Duties

As a Technical Product Support Specialist, you will take on several key responsibilities:

System Reliability: Ensure critical site systems function effectively, enhancing overall operational success.
Customer Support: Provide advanced desktop support with a focus on quick problem resolution.
Incident Management: Handle problem management and incident resolution to minimize downtime.
Security Compliance: Support cyber and physical security measures in line with industry standards.
Knowledge Sharing: Facilitate knowledge transfer across teams and assist in implementing new technologies.
Project Oversight: Manage the hardware lifecycle, ensuring timely updates and replacements where necessary.

Job Requirements

To succeed in this position, you must meet several qualifications:

Educational Background: A Bachelor’s Degree in Information Technology or a related field is preferred. Alternatively, an Associate’s Degree with five years of IT manufacturing experience is acceptable.
Experience: At least one year of relevant experience in technical support or a related field is required.
Technical Skills: Intermediate proficiency in desktop productivity tools and network troubleshooting is essential.
Interpersonal Skills: Strong communication and relationship-building skills are crucial for collaborating with diverse teams.
Analytical Abilities: Demonstrated problem identification and solution delivery skills are necessary.
Leadership: Proven leadership experience will help you influence stakeholders effectively.

Click Here to Apply

Conclusion

If you’re ready to enhance your career as a Technical Product Support Specialist, this opportunity at TriCom Technical Services awaits you. This four-month contract offers valuable experience and comprehensive benefits. Join a company that prioritizes employee growth and teamwork. Apply today and take the next step in your career!