Exciting Career Opportunity at Tap & Hop

By Eric Appiah

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November 29, 2025 11:05 am

Exciting Career Opportunity at Tap & Hop

Job Title: Device Assistance Officer

Job Description

Tap & Hop is a forward-thinking company dedicated to innovation and seamless service delivery. We are expanding our technical support team and seeking a proactive, tech-savvy Device Assistance Officer to join our Kumasi office. This role is perfect for a problem-solver who excels at user support and enjoys ensuring technology operates flawlessly to support business goals.

As a Device Assistance Officer, you will be the go-to expert for all device-related queries and issues. Your contributions will directly enhance operational efficiency and empower our team members, particularly our drivers, to perform at their best using reliable and well-maintained technology.

Key Responsibilities

Your role will encompass a diverse range of technical and coordination tasks:

Provide comprehensive support for all company-issued devices, including smartphones, tablets, and POS systems.
Assist drivers with initial device setup, software configuration, system updates, and ongoing troubleshooting.
Monitor device performance across the organization to identify and address potential issues proactively.
Maintain a precise and up-to-date inventory of all hardware, tracking issuance, returns, and status.
Liaise with external vendors and service providers to coordinate repairs, manage replacements, and facilitate hardware upgrades.
Enforce company IT policies to ensure secure and proper device usage among all staff.
Analyze recurring technical problems, report findings to management, and recommend effective long-term solutions.

Your Profile and Qualifications

Essential Skills:

Strong understanding of mobile devices, POS systems, and fundamental IT infrastructure.
Proven ability to diagnose and resolve hardware issues efficiently and independently.
Excellent verbal and written communication skills, with a customer-oriented approach.
Outstanding organizational abilities and meticulous attention to detail.
Capacity to work autonomously, manage time effectively, and prioritize tasks in a fast-paced setting.

Ideal Candidate Profile:

Previous experience in a device support or IT helpdesk role is beneficial but not mandatory. We value a positive attitude, eagerness to learn, and a collaborative spirit above all.

What We Offer

A collaborative, innovative, and supportive work environment.
Clear opportunities for professional growth and technical skill development.
A competitive salary and an attractive employee benefits package.
An inclusive workplace culture that values teamwork and initiative.

How to Apply for this Career Opportunity at Tap & Hop

Ready to support our growing team? Please submit your CV and a brief cover letter to: makazabre@tapnhop.com

Use the subject line: “Application – Device Assistance.”

Application Deadline: 30th November 2025

If you are a motivated individual passionate about technology and user support, we encourage you to apply. Join Tap & Hop and help us maintain the technical excellence that drives our business forward.

NOTE:

Please be aware that employers typically receive a high volume of applications for each position and will only shortlist the most qualified candidates. Please note that NewsNowGh.com is not involved in the employer’s recruitment decisions and does not guarantee that applicants will be shortlisted or selected for any role.