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Engagement Manager Job in United States 2025 | Axon Opportunities

November 3, 2025 4:06 pm

Engagement Manager Job in United States 2025 | Axon Opportunities

Are you passionate about making a difference in public safety? Axon is offering an exciting opportunity for an Engagement Manager in the West Region. This role allows you to work closely with public safety agencies, providing them with the tools they need to succeed. Join a mission-driven team dedicated to protecting lives through innovative solutions.

About the Role

As an Engagement Manager at Axon, you will play a crucial role in enhancing customer satisfaction. You will collaborate with Customer Success Managers to understand workflows and train public safety agencies on the Prepared platform. Your expertise will help ensure that each agency maximizes the value of the tools provided by Axon. This position requires up to 75% travel, making it ideal for those who enjoy dynamic work environments.

About the Hiring Firm

Axon is a leader in public safety technology, dedicated to creating a safer world. With a mission to “Protect Life,” Axon focuses on addressing critical safety and justice issues through advanced devices and cloud software. In October 2025, Axon joined forces with Prepared, enhancing their capabilities in AI-powered emergency communications. This partnership aims to transform the 911 response system, ensuring that responders have the clarity they need in emergencies.

Job Duties

As an Engagement Manager, your responsibilities will include:

Product Expertise: Become a subject matter expert on the Prepared platform to educate customers effectively.
Training: Conduct engaging, hands-on training sessions for staff at public safety agencies.
Engagement Tracking: Monitor customer usage metrics and proactively address areas for improvement.
Customer Advocacy: Serve as the voice of the customer, ensuring their feedback influences product development.
Issue Resolution: Collaborate with technical support to resolve customer issues promptly and efficiently.

Job Requirements

To be successful in this role, you should meet the following criteria:

Experience: At least 3 years in customer success, training, or a related field, preferably in SaaS or public safety.
Communication Skills: Excellent written and verbal communication abilities to translate complex concepts clearly.
Problem-Solving: Strong analytical skills to creatively address customer needs and promote product adoption.
Relationship Building: Proven ability to foster relationships across various organizational levels.
Adaptability: Comfortable working in a fast-paced startup environment and willing to grow with the company.
Tech-Savvy: Quick to learn and proficient in new technologies and systems.
Customer-Centric: A passion for helping customers succeed with a proactive and empathetic approach.
Preferred: Experience in the 911 space or with emergency services technology is a plus.

Click Here to Apply

Conclusion

The Engagement Manager position at Axon is not just a job; it’s an opportunity to make a meaningful impact in public safety. With a competitive salary and a supportive company culture, you will thrive in a role that values your contributions. If you are ready to take on this exciting challenge and help shape the future of emergency services, consider applying for this position in 2025!