Customer Support Advisor Job in Portugal 2026 | Quick Hiring

February 23, 2026 5:04 am

Customer Support Advisor Job in Portugal 2026 | Quick Hiring

A leading global outsourcing provider is hiring Customer Support Advisors for a digital banking project in Lisbon, Portugal. This full-time, on-site role offers a competitive monthly salary package (up to €1,161 gross/month), paid training, relocation support, and long-term career growth within an international environment.

While the wider employer operates visa-supported programs across Europe, this specific position requires EU citizenship or existing full Portuguese working rights, making it suitable for EU-based international candidates seeking relocation to Portugal in 2026.

About Role

As a Customer Support Advisor, you will support Spanish-speaking customers of a digital banking platform, handling complex financial queries via phone, chat, and email. This is not entry-level customer service—you will manage sensitive cases involving payments, disputes, fraud investigations, complaints, and vulnerable customers.

You’ll be responsible for driving first-contact resolution where possible, owning cases from start to finish, and delivering empathetic, high-quality service in a regulated financial environment. The role also involves providing peer feedback to improve workflows and adapting quickly to changing operational needs while working across multiple internal systems.

You’ll complete a fully paid 12-day training program, then move into rotating shifts within a 24/7 operation (40 hours per week). Contracts start at 12 months, with the opportunity to become permanent after two years. This role is ideal for professionals with prior banking or financial customer service experience who want international exposure and structured career development.

About Hiring Firm

You will be employed directly by a major global outsourcing organization delivering customer support and content moderation services across multiple European markets, including Portugal. The company is known for its strong relocation programs, multicultural teams, and clear internal mobility pathways, supporting thousands of professionals in building international careers.

Employees benefit from private health coverage from day one, social and cultural activities, free language classes, and ongoing professional development.

Responsibilities

Resolve customer queries via phone, chat, and email with a focus on first-contact resolution
Manage complex banking cases, including payments, disputes, fraud, and complaints
Support vulnerable customers and escalate issues when required
Own cases end-to-end while building trust and delivering excellent service
Provide peer feedback to improve processes and training quality
Navigate multiple systems to document actions and update customer records
Adapt to evolving business requirements within a fast-paced environment

Requirements

C1/C2 level Spanish and minimum B2 English
At least 12 months’ experience in customer service or financial services with Spanish clients
Background in banking, payments, insurance, or dispute handling preferred
Strong communication, empathy, and problem-solving skills
Confidence in managing complaints, fraud, or sensitive customer situations
EU citizenship or existing legal right to work in Portugal (mandatory for this role)

Click Here to Apply

Conclusion

This Lisbon-based opportunity offers paid training, private health and dental insurance, relocation assistance (including accommodation for international EU hires), performance bonuses, and a pathway to permanent employment. If you already hold EU working rights and are ready to build an international career in digital banking support, this 2026 Customer Support Advisor role delivers stability, growth, and a vibrant multicultural workplace in Portugal. Apply now to take the next step in your European career journey.