Job Opening at Response One Ghana Limited

February 16, 2026 11:15 am

Job Opening at Response One Ghana Limited

POSITION: Alarm Response Deputy Operations Manager

Are you a seasoned security professional with a commanding presence? Do you have the leadership skills to enforce standards and drive operational excellence? If so, Response One Ghana Limited invites you to apply for the position of Alarm Response Deputy Operations Manager. This role offers a unique opportunity to lead a dedicated team and ensure the highest levels of security response for clients across Ghana.

About Response One Ghana Limited

Response One Ghana Limited stands as a trusted leader in integrated security solutions. With over a decade of experience, we have protected homes, businesses, and institutions throughout Ghana. Our comprehensive services include monitored alarms, CCTV surveillance, access control systems, fire systems, and rapid response services. We count prestigious clients such as Consolidated Bank Ghana, AngloGold Ashanti, PMMC Shops, and Bank of Africa among those we serve. Consequently, joining our team means becoming part of a respected organization committed to excellence and reliability.

The Opportunity

We are currently seeking a dynamic and disciplined professional to fill the role of Alarm Response Deputy Operations Manager. This position is based in Accra and reports directly to the Head of Alarm Response or the Operations Manager. Your primary purpose is to drive a “reset mindset” within our Alarm Response Department. You will enforce discipline, ownership, standard operating protocols, and KPI led performance. Ultimately, you will ensure that every dispatch we handle receives a response marked by speed, professionalism, and accountability.

Key Objectives You Will Deliver

As Deputy Operations Manager, you will focus on achieving several critical objectives. Your leadership will transform our operations and elevate our performance standards. Specifically, you will:

Implement Standardized Protocols: You will implement and enforce standardized protocols for all alarm response operations. This includes dispatch procedures, escalation paths, arrival protocols, handover processes, and reporting standards. Consistency is key to reliability.
Drive Operational Excellence: You will drive operational excellence through daily readiness checks and consistent field discipline. Your vigilance will ensure teams are always prepared to respond.
Ensure Technology Compliance: You will ensure full compliance and effective use of our operational technology. This includes the Patriot dispatch system, Plink, Hytera radio systems, vehicle tracking, dash cams, body cams, and incident reporting tools. Technology enhances our capabilities when used correctly.
Establish and Manage KPIs: You will establish and manage Key Performance Indicators across the response function. These KPIs will cover response times, patrol readiness, incident reporting quality, shift performance, vehicle condition, and client satisfaction. Data drives improvement.
Strengthen Coordination: You will strengthen coordination between the Control Room, Field Teams, and Supervisors. Seamless communication ensures reliable 24/7 coverage for our clients.
Lead Continuous Improvement: You will lead continuous improvement initiatives. This includes conducting post-incident debriefs, implementing corrective actions, providing refresher coaching, and enforcing standards consistently.

Core Responsibilities

Your daily responsibilities will encompass team leadership, operational oversight, and client support. You will serve as the backbone of our alarm response operations.

Shift and Team Leadership: You will supervise shift commanders, drivers, riders, and response officers. You will enforce punctuality, readiness, and professionalism across all team members.
Dispatch and Field Execution: You will confirm that alarm handling procedures are followed from activation to closure. You will maintain high standards of radio discipline and on-scene conduct.
Vehicle and Equipment Readiness: You will ensure daily inspections for vehicles, motorcycles, cameras, radios, tracking units, uniforms, and response kits. You will escalate defects immediately and enforce compliance with maintenance standards.
Reporting and Accountability: You will ensure incident reports are accurate, timely, and professionally written. You will investigate exceptions and implement corrective actions to prevent recurrence.
Training and Standards: You will support onboarding and refresher training for new and existing team members. You will maintain Standard Operating Procedure compliance and provide field coaching as needed.
Client and Stakeholder Support: You will assist with sensitive incidents and escalation communication. Where applicable, you will coordinate with law enforcement partners to ensure a comprehensive response.

Required Profile and Experience

To excel in this demanding role, you need a specific background and skill set. We are looking for candidates who meet the following criteria:

Preferred Background: A law enforcement or military background is strongly preferred. Alternatively, equivalent experience in rapid response or security operations leadership will be considered.
Experience Requirements: A minimum of five years in security operations or rapid response is required.
At least two of those years must be in a leadership role, supervising teams and enforcing standards.

Core Competencies:

You must possess a strong command presence and the ability to make decisions under pressure.
You must demonstrate the ability to enforce standards without compromise.
High competence in radio communication and dispatch discipline is essential.
You should be comfortable with basic technology tools, including apps, reporting systems, and trackers. Exposure to CCTV and monitoring systems is an advantage
Excellent written reporting skills and attention to detail are non-negotiable.
A valid driver’s license is required. Experience with motorcycle operations is an advantage.
You must have a proven track record of discipline, neatness, and operational tidiness. This applies to teams, vehicles, stations, and personal appearance.

What We Are Looking For: Non-Negotiables

We hold our leaders to the highest standards. The following attributes are non-negotiable for this role:

Ownership Mindset: You take full responsibility for your team and outcomes.
Discipline: You embody and enforce discipline at all times.
Integrity: You act with honesty and strong moral principles.
Reliability: Clients and colleagues can count on you consistently.
Fast Execution: You act swiftly and decisively when situations demand.
Clean Reporting: Your reports are accurate, clear, and professional.
Professional Appearance: You present yourself with pride and professionalism.

Why Join Response One Ghana?

When you join our team, you become part of a respected leader in the security industry. You will lead a dedicated team and contribute directly to the safety and security of prominent clients. Moreover, you will work in an environment that values discipline, integrity, and continuous improvement. This role offers significant responsibility and the opportunity to make a tangible impact.

Location and Work Environment

This position is based in Accra, Greater Accra. You will work in a dynamic, fast paced environment requiring constant vigilance and leadership.

How to Apply for this Job at Response One Ghana Limited

If you are ready to lead with discipline and drive operational excellence, we encourage you to apply. Interested candidates should send their Curriculum Vitae along with a short cover note to: Info@responseoneghana.com

Please use the following subject line: “Deputy Ops Manager – Alarm Response.”

Closing Date: The application deadline is the 25th of February, 2026.

We look forward to receiving your application. Step up and lead the way in security response. Apply today.

NOTE:

Please be aware that employers typically receive a high volume of applications for each position and will only shortlist the most qualified candidates. Please note that NewsNowGh.com is not involved in the employer’s recruitment decisions and does not guarantee that applicants will be shortlisted or selected for any role.